Jack in the Box

"My recent visit to Jack-in-the-Box on 11th Street left me longing for the return of attentiveness in the service industry. Despite placing my order through the Jack-in-the-Box app, I was surprised to learn upon arrival that they were only accepting DoorDash orders. Unfortunately, the service didn’t improve from there. Initially receiving the wrong order, I was asked to pull around and wait for my correct one. Upon finally receiving my order, I discovered that my request for no cheese on the tacos and no mayo on the burger had been ignored. While I admit that I should have checked my order before leaving, the initial mix-up should have been a red flag. Customers shouldn’t have to double-check their orders; they should simply be made correctly in the first place. It’s disappointing when even simple requests aren’t honored."

"Very kind employee took time out of his break to help us, didn’t catch his name but he was so nice and helpful. Tall large black male. Very sweet. 10/10 recommend"

"This place has the worst customer service I've ever experienced; the managers are rude, and the employees are rude as well. The wait times are awful. I just waited for over 20 minutes for a burger, onion rings, and a coffee. I had ordered a milkshake in a mobile order, but I sat in the line so long that I forgot about it. Once I got back home, I turned around and went through the line again. The manager, presumably, came over and stood at the window. She did not interact with me, and it was a very awkward situation. I was showing her how I was missing food from my order, and she said, "We don't have shakes; that's why I didn't give it to you." She also mentioned that a few other items were out. So, I asked for two cheesecakes to make up for the price of the large milkshake. She reluctantly gave them to me and then slammed the window on me. Food was cold."

"We go there almost every day for lunch. They have the best staff. From front counter to cook. Food is always hot and fresh. The food is good and looks appealing. It is always clean and welcoming. We walk through the door and get greeted. And they always welcome us back when we leave. By far the best place in town for lunch! Keep up the good work."

"I stopped by this location yesterday and ordered a Southwest grilled chicken salad. Upon ordering the salad, I asked two of the employees if they had everything that goes with this particular salad and they said yes. When the salad was presented to me, it was just the salad and a packet of ranch dressing. First of all, why would you present a Southwest salad not with the Southwest dressing? This is Southwest salad for God's sake! Southwest dressing should be the default! I asked for the Southwest dressing and it was given to me. I then asked if they had all of the 'fixins' that normally goes with it like croutons, spicy tortilla chips, etc. They then tell me that they don't have any of that. I did mention that I asked if they had everything that went with the salad, right? When I sat down to eat my salad I noticed that there were carrots in the salad. Carrots don't go in a southwest grill chicken salad, so it's a parent that they are not following the original recipe for the salad, which is slightly disheartening. In addition to that, I noticed that the container was not necessarily as full as I have grown to be accustomed to when ordering salads from Jack in the box. So not only am I not getting the salad in its entirety that I requested, but I'm also not getting as much of it. In their defense, the salad was good but there is nothing wrong with getting what you ordered and what you expected."