Domino's Pizza

"Never in my life have I ever dealt with this situation in my life. On 03/14/24 my fiancé ordered 2 pizzas online. I showed up to pick up the order and come to find out the doors are locked. The people inside just completely ignore you. Mind you this is at 10:30pm (they close at 12) and already they’re not allowing customers unless it’s online orders only. A girl comes up to me waiting outside and tells me she’s been waiting and they too won’t let her inside. Also that another man has been waiting outside for 30 minutes for his pizza. Just wow, I’m completely flabbergasted by this treatment. We will never order from this dominos ever again. The only upside is this one guy who helped us out and only when I was able to catch him outside was able to get me my food."

"I ordered 2 pizzas and they both got damaged. Both had the tops smashed in on them and had the toppings sticking to the cardboard. I tried my best to just scrape it off but the wet cardboard came off with the cheese. The cheese dip was also burnt and nasty. I've tried to contact the store for 3 days now with no answer. I've submitted complaints to corporate with no responses. I've tweeted @Dominos and they replied telling me to submit a complaint so I did so once again just now. While I'm here leaving this review, I might as well let you know that nobody will greet you or even ask if you need anything when you walk in. They see you standing there at the counter and they just keep on working without any acknowledgement whatsoever, so I have to call them over to me, "excuse me, I'm here to pick up an order". It's ridiculous. At this point, I just want my money back or a brand new order from a different location."

"My cheese dip wasn't dip, it was a thin layer of solid cheese, burnt to the bottom of the the pan. The pizza was also over done, lacked flavor and was dry, like they forgot the sauce, or it was dried up while cooking. Didn't have any tots available, waiting for refund for two I ordered. Ordered on the app, around 5:40 pm. Got my order in less than 30 minutes. Would have preferred to wait 45 minutes for better quality."

"Horrible experience. Ordered a pizza some Parmesan bites and a coke around 9pm. Driver doesn’t show up til around 10:30 and forgot my coke. She says she will bring it back and I wait and never see her. She goes BACK to the store and when I call, she answers. She swears she called me 6 times and I never answered. When I asked her to repeat my number she had the area code wrong. My number is correct in the system because it’s on my receipt and she used it on the initial delivery. She then came back and brought my drink and said I’d be credited for the terrible service. There was no credit and when I call with my actual number I can’t get through to the store, but when I call with another number I’m out through in minutes which lets me know my number is flagged. I spoke to a manager named Jessie and he said he’d look into it. While we were on the phone he had me hold while he switched terminals and I got hung up on. I called back immediately but did it with my original number and could not get through even though I held for 30 minutes just to have a record in my call log. I called from a side number and like magic I was able to speak to someone again in a few minutes. Now I’m being told that as the MANAGER, he can’t seem to locate the order and even if he does he can’t do anything about it so he has to talk to the district manager for assistance. I’m just getting the runaround at this point. I’ve done so much business with dominoes back home and other places and this is the first time I’ve ran into this service. The store number is #6746. Do not recommend. Very poor handling of this situation."