Starbucks,

7017 Youree Drive Kings Crossing Shopping Center, Shreveport, LA 71105

"Went there for the first time ever this morning g ordered a caramel ribbon crunch frapp with no whip extra caramel service was quick and very nice and the guy put alot of caramel that I got in every sip which is how i like it!very good starbucks to go to!!"

"matcha wasn’t even full when I ordered a venti - there was no foam either it was just empty"

"Starbucks is beginning to switch over their freshly brewed coffee to automated machines. I get it, more variety with the automated machines. But I prefer the brewed version sooooo much more. This Starbucks has not switched, I hope they don't.......makes a big difference to us black coffee drinkers. Really."

"I would like to tell you about the experience that I had this time around. I placed the order on the mobile app for drive through pickup at 11:04am on 09/30/23. I drove up to the speaker and was about the 5th car back in the line. When I reached the speaker I said "I'm picking up my mobile order for Tiffany." The man said "One moment while I find your order." He then said "You just placed your order 2 minutes ago, you'll need to pull back around again for me." Keep in mind that this drive-through is a single lane with a curb on one side and the building on the other side. I had to sit in line, and by the time I reached the window it had been a good 5 minutes. I sat at the window for about 7 minutes without ANYONE in there saying a word to me. I finally yelled into the window at the man "I'm Tiffany with my mobile order." He walked to the counter and looked then came back to the window and said "Your order hasn't even been started, I'm going to need you to pull around front." I told him that I had been in line for a good 10 minutes or more, he then explained to me that placing a mobile order to pickup anywhere other than inside is not a good idea. He said that mobile orders in drive throughs go to the "back of the line" and it's faster to place it at the speaker. I told him it made no sense, but I'd wait. He then said "You will have to pull around, I can't have you clogging up my drive through line." I cannot tell you how furious I was, as if I was not a paying customer, or as if I had done something wrong by placing a mobile order to pickup at the drive through. I've never felt more disrespected, and this is the second horrible experience at this particular Starbucks. I pulled around, found a spot in a different parking lot and walked inside for my drinks, only to have one of them SITTING ON THE COUNTER waiting for me, and the other was ready without 45 seconds. I was holding my drink order at 11:32am. It took me 28 minutes minutes to get my order. Update: My experience that I had above, the man that was so rude is in fact the store manager."