Mr. Rooter Plumbing of Tacoma 9412 Portland Avenue East, Tacoma, WA 98445

"Kind, professional, on time, what we thought was a simple drain issue became much more than we expected. From bathroom to septic and discovering a crushed pipe. All done in pouring rain. The problem solving and attention to detail was exceptional. They stayed until the problems were resolved. They will be our on call plumbing company."

"Service was prompt and professional, and even went beyond expectations in ensuring I didn't have additional problems that needed attention in my piping at no additional cost. Price was very reasonable, and the serviceman was clean and neat in his work. I gladly give Mr. ROOTER a 5.0, and want to express my deepest appreciation to the plumber they sent for his courtesy and helpfulness; I do regret that I forget his name."

"My pipes froze for the second year in a row. I used a different company last year and found out that one of the repairs they did may have contributed to this years issue. The gentleman who came out was very friendly and helpful. I think his name was Robert? He spent several hours making the repairs and communicating every step along the way. I found him to be very helpful and honest.my wife is in the hospital and was due to return home the next day. I was beyond stressed and this was the worst time for this issue. However he made things much easier. The repairs were very affordable and much less than I had anticipated. I ended up purchasing the 5yr membership option because I have an older craftsman home which may require other repairs in the future. I’m very happy I called and didn’t use the previous company who are also pretty well known. I feel like this could have gone very differently if it weren’t for my technician. I’m super greatful and I know that home repairs are not easy. If they were then anyone could do them. I’m happy to pay for the time, knowledge and experience of others."

"Dissatisfied customer my pipes are frozen due to the weather and I called Mr. Rooter asked if they did frozen pipes and thawing they said yes. They sent a new employee and he sold me a $235 maintenance plan before he would start working on my real problem the frozen pipes. He was a very nice and honest guy to work with that's the only plus in this review. Their plumbers are told to come out regardless that they really don't do pipe thawing or repair frozen pipes. Here was his tools a blow dryer and electrical tape with electrical wire to heat the pipe. I used my own salon hair blow dryer to heat the pipe and got it hotter then his setup. I told him I was not paying for something I already did myself. I did not pay for this service. Next time Mr. Rooter don't lie to your customers about services that you really don't do just be honest. You wasting peoples time and I have a house with a child in it that still doesn't have running water because your company waste two days of my time. Very disappointed would not recommend you guys ever."

"They completed replacement of the hot water heater faster then I expect. It didn't take long at all. I would recommend you guys to anyone. The best thing about it all they came out the next morning You got my business. Thank you"