Firestone Complete Auto Care

"This location is terrible. I have gone to Firestone for 6 years and other locations are night and day better operated. I came in for an oil change and tire rotation at 10am. At 12:30 my car was “ready”. The tires were not rotated despite telling associates multiple times over the phone that I would like this service. I went out to my car and found that a bolt had been lodged in my front left tire which was not in my tire before showing up originally. I have spent in total, 4 hours at this location for what should have been an hour and a half job. Save yourself the headache and go elsewhere."

"Walked in…no one greeted me. Not even a simple “hello or welcome in. There were 3 workers. Two of the guys were on the phone. The girl there was waiting on someone, so I go in line to been seen next. She didn’t even acknowledge that I was standing there. No one did!! She finished with a customer and didn’t make any attempt to wait on me next. I looked at her as she made eye contact with me twice then, asked her is she was going to Help me. I told her what my problem was. She then said she was new and the other guys will help me when there done. Here’s the thing about that: When a customer is standing I front of you, you should place the caller on hold to Assig the customer in front of you. Or at least mute yourself and say “we’ll be right with you”. In good customer service, the customer in front of you gets taken care of first. Neither of the men attempted to place their call on hold to take care of me..who was in person!! But after reading these reviews I see that’s just how they operate. Rude and unprofessional. I went over to Goodyear (also at the mall) and the guy was super friendly. Treating me like a person! So if you are looking for excellent customer service go over to Goodyear Tires!"

"I took my vehicle in for complete front brakes. Including rotors and pads . There was a bad noise afterward , and returned to have the brakes checked . Was told I should have had rotors replaced ,got the receipt which showed the rotors were disposed to gave been replaced . OPPS ,they put new rotors on,still had a problem. Took the vehicle to another shop,second opinion so to say . Was told no way the pads only had a few months' use . The new shop will replace and check for other issues on brakes as well . Then I'm going to bring in the replaced pads and talk calmly to the manager . There have been other issues working with this shop . Please, if you go here, ask to see the replaced parts . Better yet, go someplace else ."

"Horrible customer service. Been to this particular store multiple times and always had a bad experience. Was told multiple times that my car would be ready at a certain time only to find that they never started it. Called and got hung up on by one of the managers named Jay. Made an appointment, my car wasn’t looked at the entire day after being told by three different people it would be ready so I had to Uber home, inconvenience multiple people to drive me around, leave my car overnight without as much as a call and then get hung up on by the manager the following day for a simple nail in my tire. If you can help it don’t go to this store. Terrible terrible customer service and always has been for the last few years."

"I will update if my experience improves. My car broke down, I had it towed here. Needed an alternator. They could not do it that day. I live 45 min away. 2 days later I send my daughter to pick up. I paid over the phone $1400 dollars. Battery alternator and maybe belt? My daughter drove it and it’s making a loud sound and now it’s wobbling at 60mph.. I had her take it back and they can’t do it till tomorrow! Im screwed. 1400$ and they never checked to make sure it was actually fixed. They said I have to drive my broken car there and back again. 45 min each way. There’s no way to know it is safe to drive. For now-they left me hanging in some bad juju."