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Genesis Automotive and RV Repair
6220 South Tacoma Way, Tacoma, Washington, United States
About the Genesis Automotive and RV Repair
Genesis Automotive and RV Repair is a top-tier car repair and maintenance facility located at 6220 South Tacoma Way in Tacoma, Washington. Specializing in automotive and RV repairs, our skilled technicians are dedicated to providing high-quality services to keep your vehicle running smoothly. With a commitment to excellence and customer satisfaction, Genesis Automotive and RV Repair is your go-to destination for all your automotive needs. Visit us today and experience the difference for yourself.
Photos of Genesis Automotive and RV Repair
6220 S Tacoma Way, Tacoma, WA 98409, United States
Opening hours of Genesis Automotive and RV Repair
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Genesis Automotive and RV Repair
"The customer service representatives and the staff at Genesis are very professional and knowledgeable, they will usually get it right the first time when it comes to your questions or work that needs to be done, whether it be your auto or RV they do it all they're workmanship and customer service or impeccable I would recommend them to anyone who was looking for a place to take their RV"
"After being turned down by several shops, they just didn't want to attempt to replace a PCM in my Ranger. Jason called and was willing to give it a try, this was just one of many problems, love my old Ranger and wanted to keep it going. Jason thank you so much for your help really appreciate you and your team. I also want to thank the lovely Candice for making my experience pleasant and felt welcomed, some shops you walk in, and you feel like you are bothering them. Thank you Thank you for getting my truck on its way to get healthy again."
"Have chatted with Brian a few times over Google chat in regards to my 2016 Itasca Sunova getting repaired from being in a bad storm in Galveston, Texas. Allstate, National General, has been the worst with getting it repaired. Not wanting to pay for what bids are at. Hoping Brian can further assist as Genesis is close to me and best rated. Just stay away from Allstate for RV motorhome insurance..."
"They did what they said they would when they said....but I feel they are not all that skilled. They told me it took them .7 hours to take the jack foot off my trailer, it is literally a pin held in with a cotter pin. The guy who called me told me they had to use a hot wrench to get the jack foot off! The first photo was what they used a hot wrench on. It was $217 for the jack foot and installation. The other thing they did was put a new awning on, and my beef there is they could/would not use the old tube and motor that was good. It needed fabric and new side arms, but that was too much trouble. Perhaps it was discontinued, it was 5 years old. Update: We stopped in to have a chat with the owner and detail our issues in person. He seemed to recall things that never happened, like using heat to remove the jack foot, which I was able to prove false by photos I took of the jack foot, which had no visible heat damage. We discussed things like the estimate taking two months, the fact that his estimates when quoted lacked information like hundreds of dollars in parts. In the end his "resolution" was to offer me a refund for an estimate never preformed ($75 plus tax) and $150 off the labor if we decide to have him replace our bumper with a heavy duty model to support our bikes. The quote never included a new bumper, I was specifically told it was mostly labor, accept for about $80 for parts. (bumper reinforcement was quoted at $800+) When he told us that it was for a new bumper, we felt like he made that up on the spot to save face. Honestly, I felt like he was evasive and made a lot of excuses about labor. He said new people had filled rolls in the company and did not have the training yet to deal with them, or were overwhelmed. Okay, I get it, but it still doesn't take three quarters of an hour to remove that jack foot. I was told by the owner that the reason they did not use the old awning tube and motor was because they could not test it. He said he had no idea if something was bent or making noise. I told him that I tested it, but that was not good enough for him. In the end I asked for the parts back, and the "bad" awning was up in his loft...funny place to put a "bad" part. My gut tells me that it would have been sold to the next guy who needed his awning repaired. Folks, it's just poor communication, and price gouging. Sure, they will do the work...if you can get an estimate before your tires rot. I just can't change my review, I am really not satisfied. I think two stars is a little high, perhaps one star would be more appropriate. I just felt the owner was dishonest about the situation."
"First of all I have been in a class A motor home for over 3 years now and have traveled from Tennessee and all states in the West. I have NEVER found an RV Repair Service as good at Genesis Automotive. I had some issues on my Winnebago Journey that needed to be corrected and the repairs were done quickly, they allowed me to stay on premise while the parts came and the invoice amount for those repairs was extremely fair. I HIGHLY recommend Genesis. They will do a fantastic job for you, and their tech reps are very well trained. Brian and Lisa I will be back on my way South. Thanks again for treating me so well. We made it to Whidbey by 7PM average MPH was 28...LOL UPDATE 09/03/2019 Well the team at Genesis did it again, what a great bunch of folks to work with. They installed a brand new convection oven and new door lock on my coach. It is amazing! Thanks Genesis for all your hard work! This time the trip to Whidbey was a quick 1 1/2 hours YAY!"
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