Mr. Appliance of Tacoma

"Mr. Appliance is a very professional, knowledgeable and courteous company! They took care of all our needs in record time without breaking the bank!"

"The office staff and Reagan were very responsive. They were able to fix our fridge sooner than expected and Reagan arrived with the needed parts, great customer service."

"Buyer beware. I enlisted Mr. Appliance to help install new appliances I purchased from Lowes. I opted not to go with Lowes' installers because I've had trouble getting scheduled with folks they contract with in the past, but now I really wish I'd just gone with them. I called Mr. Appliance and talked to a gal who quoted me $250 per appliance - a bit high, I thought, but I wanted to get the job done, so I got on the schedule. Their tech came half an hour late, proceeded talk (mostly to himself) about the work the entire time, kept trying to get me to let him take my old appliances that I was intending to donate to Habitat for Humanity, kept trying to come back later - first because he didn't have a parts kit he needed to hook up my water and ice maker (despite my telling the lady on the phone that my old fridge didn't have one and that I would need a line run - which she assured me would be easy) and then he didn't have a ladder tall enough to reach the outside vent for my microwave (I lent him my ladder so that he wouldn't have an excuse to come back later). He came back today, while I was at work, to put in the parts kit and hook up my fridge...and charged my mom an extra $150. He told her that he had told me about the extra charge, which is a flat out lie. Then he expressed his surprise that my old appliances were gone (donated) and told my mom he'd be seeing us again. Not in a million years. I'd pay someone to drive from Olympia or Seattle first. The only good thing about the experience is that he apparently did install the appliances properly. We'll see..."

"Professional and thorough! I have worked with this company a few times with a great experience. They schedule quickly. The tech I worked with researched the parts he needed for each appliance and gave me detailed information on the issues. They charge a fee for the initial visit to diagnose, but it you choose to have the work done and parts ordered, it is absorbed in the labor cost."

"The entire team was great from the lady who called to schedule our appointment to the technician that came on site. They had to come twice because a part was missing but even with that they made sure that our dryer was in good working order before they left. We will use them again."