Unitus Community Credit Union

"I've been a loyal customer of Unitus for several years, and I couldn't be more pleased with their services. From the moment I opened my account, their staff has consistently shown dedication to customer satisfaction. Their financial advisors have provided me with invaluable guidance for managing my investments, and I've seen my savings grow steadily. Unitus offers a wide range of financial products, and their online banking platform is exceptionally user-friendly. Whether it's checking my account balance, transferring funds, or paying bills, their digital services have made my financial life hassle-free. Furthermore, their commitment to security is commendable. I always feel confident that my personal information and finances are in safe hands with Unitus. In summary, I highly recommend Unitus to anyone seeking a reliable and customer-oriented financial partner. Their professionalism, diverse offerings, and commitment to excellence have earned my trust and loyalty."

"I recently joined UNITUS and have been thoroughly impressed with their services. From the moment I walked through their doors, the staff greeted me warmly and were incredibly helpful in setting up my account. Their interest rates for savings and loans are highly competitive, and I appreciate the transparency in their fee structure. Online banking with them is a breeze, and their mobile app is user-friendly, making it convenient to manage my finances on the go. Overall, I'm delighted with my experience at Unitus, and I highly recommend them to anyone looking for a reliable and customer-focused financial institution."

"I have accounts at 4 different banks, including Unitus, and Unitus beats them all by far. Friendly staff and great service every time."

"Terrible customer service. I mean just awful. The girls at the front were not welcoming and they treated me as if I was bothering them. They also did a lot of whispering, which I find off. Dealing with our money should be a transparent process. The manager, or whoever she was, wasn’t any better. Thank goodness for the online branch who was helpful and redeemed my first experience with Unitas. Very disappointing. Don’t be customer facing if you don’t like helping customers. It’s really that easy."

"We have banked with Unitus for over 20 years. Have had multiple accounts, mortgages, credit cards, and business accounts. We tried to make an appointment to set up a business account and when we called it would put us on hold and then hang up. We tried more than once, and just decided to go in person to the Tanasborne branch. We were greeted by a woman behind a plastic shield, wearing a mask and gloves. (she has ever right to use a mask, but when I asked to use a restroom I was told I had to go outside and up to a different floor because the other restrooms were closed to customers). She was very rude when she asked why we didn’t have an appointment, there were no other customers in the bank. We told her about the phone system and was told we should have scheduled an appointment online. She insisted on Id, which is fine, I understand the security but it was how rude she went about it. We were able to see someone about the business acct, but again, all the employees seem very afraid of being face to face with people and we’re very rude. I understand if you are worried but don’t work with the public then. We are considering a different credit union, one with better customer service!"