Campbell Pet Company

"I did not have a good experience with this company. Beware the shipping! I purchased a few items via online. At checkout, the amount I was to be charged was incorrect as it had the wrong county tax and an additional municipal tax. Both of which were for Chicago area (which I am located in Central Illinois, NOT Chicago). Upon calling about this, I was told that it would be adjusted at the time of shipment. At time of shipment, the bill was NOT adjusted. My credit card was charged the full amount with the incorrect tax. I called to speak to a representative. She told me that the tax was removed but shipping had increased and that it "evened out". Apparently, they removed the taxes then added it on to the shipping charge so that I was charged the same amount ($90.13). I find it very hard to believe that this would even out to the penny. I then decided to return the items and was told I would have to pay for shipping. So, upon looking up the charges for shipping, I could pay $21 or $16 for shipping via the same company (UPS). Thus, the $23 shipping that they were charging me is incorrect. It makes me wonder if they are pocketing the money as it sure it's used for shipping! I will never use this company again."

"We've always been very happy with our personalized leashes"

"We have purchased personalized leashes for our veterinary hospital from Campbell for years and we have always been happy with the product and services. Due to COVID 19 protocol changes, we are giving away many, many leashes. Great job to Campbell for getting leashes to us fast!!!! Super customer service! Many thanks, Dr. M Phillips, Clovercroft Veterinary Hospital, Franklin, TN"

"Really bad customer service. They billed me $150 for product and then shipped it to another address. When I called UPS, they said Campbell Pet Company did it on purpose. When I called Campbell Pet Company, a very rude telephone operator told me I needed to track the order myself. I shared the conversation I had with UPS and he said it was not his fault. I told him his company sent the correct address confirmation to me but told UPS a different address, which is CLEARLY their fault. He said I needed to find the person it was shipped to and get it from her. This went on and on. Finally he agreed to ship the items I ordered to my address that was on my order. And it will be more than 3 weeks after I ordered that I MIGHT finally receive the package. He asked I needed anything else. I said sorry might be nice. He issued the most condescending sorry. Take your business elsewhere."

"Every time we call them, they are friendly and quick to fix any issue we may have. Items arrive very quickly and are great quality! They have very friendly customer service reps. We will be continuing to use their products at our clinic for many more years to come!"