Merten Ranch

"Friendly people and quality hay at a decent price. Defiantly got my business."

"I have purchased hay from Merten Ranch for my 17 goats for two years. The first year was great. The hay was green, and the goats liked it. An added benefit was that Mertens can load the hay right onto your trailer using a machine so we didn't have to hand load it. This year was not good. Much of the hay was overripe and overdried. It was coarse, yellow and after the goats picked out any green stems, what was left in the feeders (much of the hay that was fed) was straw. Some bales were better, but some bales my goats refused to eat at all. Now, I understand weather has a huge impact on haying and hay quality can very from year to year. When I first started feeding the hay and discovered what it was like, I contacted the Merten Ranch via phone and emails with photos of the hay. They promised to come out and see what it looked like, but did not show up. When i called again, they said that if I purchased hay from them in summer 2015, they would give me a free ton to compensate. As the winter went on, I ended up with more and more hay my goats couldn't eat, and that I have to figure out how to dispose of. We tried to contact the Merten Ranch again. Too much of the 7.5 tons I bought was unusable for a free ton to compensate for it. Despite repeated calls to the Merten Ranch, they have not returned any of our calls. This is not cheap hay and a producer should stand behind their product. I am very disappointed in their hay this year and in their customer service."