Fred Meyer Jewelers

"Salmon creek location: Terrible watch repair guy. Saw me and completely ignored me. Just kept talking to another guy about the war in Ukraine."

"The quality of Fred Meyer jewelry has been on the decline for several years, but they always made up for it with good customer service and a commitment to backing their products, usually with a wink and a nod recognizing that they sell a subpar product. You should prepare for clasps to break, backings to pop off, and numerous diamonds to fall out. The service, particularly at this location, has devolved into lies, laziness, and a complete disregard for customer satisfaction, and everything they do is underscored with misinformation and shady business practices. We have had my wife's expensive wedding ring in several times for sizing, checks, and cleaning. They look for ways to not honor their warranties and continue to use an archaic paper system to track it. We had to pay to have a diamond replaced when the ring had been checked and resized twice just 9 months ago; however, the incredibly rude salesperson kept saying we had brought in different rings and that they didn't sell one like ours, then we proved she was wrong so she then said it wouldn't matter because our ring only part of our ring was covered (it sold as one piece), then we showed her that wasn't the case and she told us it still didn't matter because her manager had already researched it and it didn't count. Long story less long, just buy from someone that is reputable and will honor their warranties. And if you have to go with Fred Meyer, don't buy here - you will get scammed."

"If there was an option for zero stars, this would be it! Woman behind the counter who refused to give her name, belittled me and had security escort me out of the store because I interrupted her when talking down to me about a repair that their jeweler did incorrectly. The jeweler set my stone incorrectly, twice, and scratched my gemstone while trying to polish the setting. This has by far been the most ignorant interaction I have ever had as a customer or within this industry. Second warranty, no reimbursement for the lost stone and both were completely damaged by the jeweler. Now I am stuck with a damaged gemstone and poorly crafted ring."

"Dropped my ring off to get down sized. They called me a few days later saying it was ready. It was the same size and missing a diamond! All they did was clean it and somehow lose a diamond. They are replacing it but still not a good experience."

"Ongoing customer to FM/J, but very unpleasant first and second visit to this location. I'll try to make this brief: Busy jewelers when I arrived, none of the reps were greeting anyone, though - people audibly upset about it. I bought watch for stepdad who eventually came back to that FMJ to get it resized. 24 hours in he realized it was running slow or was defective out of the box. I took it back in by the exchange deadline, they said I could pay to have a battery put in it, but would not exchange it or do it for free because it had been worn/resized. (So don't touch the watch until you are infatuated with it.) Called back later, talked with same employee who had talked to the manager and -- after some back and forth, finally agreed to eat the cost of $3 or $4 to replace the battery, even though that might not be the problem. (They charge $15 for a pop-off for whatever reason.) I had plans for the day with my dog, so my mother took the watch in. She walked in directly to the manager (who my mother described as incredibly sweet) who had the 'watch guy' take a look at it, identified an mechanical error the watch, corrected it, it was monitored briefly, and sent on it's way with the manager telling my mom "Please let us know if you have any other problems". Thank you, manager, as this professional solution and interaction added a star to the review. But why my experience was so much different than my mom's or why I was treated so poorly still surprises me. I hope that more time is spent guiding employees to be caring and engaging in what I'm sure to be a potentially very stressful work environment. I've worked many of them: high ticket, high volume, people are high -- I get it. But during a time where face-to-face (or mask-to-mask) interactions are limited and discouraged, greeting people and being human with others can really go a long way. Especially in a industry where how you stand out against your competitors is by the customer's experience."