Hot Tubs Northwest - Ferndale

"We rent out our home when we are out of state, so wanted to a hot tub to our property to make it more enjoyable for our guests during the colder seasons. It is a big financial commitment and we were nervous about selecting a hot tub, sight unseen, from across the country. We spoke with several hot tub distributors in Washington State, as well as some national vendors. From the very first time we spoke with Debbie Morely from Hot Tubs Northwest and throughout the entire journey, she was not pushy or "salesy" and took her time to understand our needs, educate us on different options, as well as make sure we knew all of the little details that are helpful to know when owning and maintaining a hot tub. Throughout the process, she went above and beyond to make sure we felt comfortable doing this long-distance, including driving to our home on multiple occasions to map the installation site out, FaceTime with us and give us suggestions. I cannot confirm this, but suspect that the hot tub installation team may be comprised of retired Navy SEALs because neither of my neighbors noticed them making the delivery, they unpackaged it without damaging it, positioned it just right, made sure to clean up after themselves and were gone without a trace! We are now proud owners of a Bullfrog X7 hot tub with room to seat 8 people and chose to move forward with Hot Tubs Northwest over 2 other companies that offered lower pricing options (for lower tier hot tubs) SOLELY because of how well taken care of we felt throughout the entire process."

"Rarely go out of my way to write a review, however the customer service I have received from this location has been amazing so far. If you are looking for a hot tub, make sure to go see Debbie. Her knowledge and experience in the industry is top notch. Everyone at the store is willing to help you! After purchasing a tub, they will walk you through everything to make sure your water is crystal clear. Debbie goes out of her way to answer texts, on her own time even, about the simplest water chemistry concerns I have. They offer very high quality tubs, and back them up with their customer service."

"We are so grateful for Dan and Hot tubs NW for bringing a resort level pool experience right outside our living room. This was the best summer of our lives! It is a crazy huge process that can be stressful, however, having such a pro like Dan running everything curbs the anxiety when you are doing such a huge project. I am in A-LOT of homes for work and I asked everyone I ran into that had a pool who they used and if they would do it again. Without fail, everyone had Hot tubs NW do their pool were stoked and encouraged me to do it. Now we are STOKED and telling everyone to do it! Lol. Thanks Dan!"

"Just wanted to take a minute and say we recently used Hot Tubs Northwest and I couldn't be more pleased with the entire experience. Debbie was so incredibly helpful with the selection and ordering process, the back and forth email communication, the scheduling and the delivery to San Juan Island. Galen and Kevin from (Hot Tub Northwest) did the delivery and they were also awesome. It was a difficult install on a windy gravel road, on an elevated deck, with some tricky angles but they managed it without any hiccups. All and all a great experience! Thank you! Highly Recommended..."

"We love our Hot Springs Jetsetter Spa I use it twice a day! Andrew Boe at Hot Springs helped me pick the right model with good advice on all the features that fit our budget and needs. I recommend these guys to friends they know their stuff!"