Safeway

"Overall, the staff here are friendly and make you feel like you’re a part of a community, which I love being new to the area. My only complaint is the quality of the deli food, particularly China express. There is no flavor in the food and beef has a rubbery texture. I would highly recommend learning some best practices from the China Express at the 320th location in Federal Way. I’m not sure if he’s still there, but the chef there has been there for a long time and food quality is consistently flavorful and well-made."

"Recommend Manager Stephanie has a refresher on her customer experience skills . Today when visiting this location to purchase things for my sick girlfriend, I had a question for the friendly cashier Cindy about the price discrepancy of the Vicks humidifier I was purchasing. The website showed this item should be $13 cheaper than the store had it priced as. Cindy quickly got her manager Stephanie involved, who instantly was dismissive and kept giving me incorrect information about why the price had a $13 difference. Instead of coming up with a solution she kept telling me if I ordered it online it would reflect the $13 cheaper price option. I informed her that I had already tried to order it this way, but once i went to check out my cart, the price would change. As a manager she could have easily corrected the price for me, $13 is well within her limit, but instead she talked down to me and belittled me."

"DO SOMETHING ABOUT YOUR PHONE LINES PLEASE. FOR THE LAST FEW MONTHS ANYTIME I CALL ANYONE IN THE STORE IT JUST RINGS FOR AN HOUR OR I GET A MESSAGE SYSTEM THATS APPARENTLY NOT CHECKED. THE PHARMACY CANT BE BOTHERED. CUSTOMER SERVICE CANT BE BOTHERED. THIS IS RIDICULOUS!! Need to speak to staff about how nasty they are to customers as well. Especially on the phone where they think they can get away with it. Not okay. Sincerely what is going on with this store ..."

"This is my home and local Safeway and I’ve been coming here for years. Never care enough to write reviews, but something needs to be done within the deli department. Every time we try and go get breakfast burritos they’re either extremely rude or tell us it’s closed. This happens every single time, especially on the weekends. There’s never any food prepared in the hot cases also. Do not advertise a deli if you’re not going to allow customers to order from it."