Petco

"Twice now I have tried to purchase a couple small fish and twice have had to leave with a very sad little girl. If we were not trying to use the gift card my daughter received for her birthday (to adopt her own fish) I would be going elsewhere. I have had fish for almost a decade, am experienced with caring for our tank and fish. I have yet to lose one to anything besides 'old age'. The first time we attempted to buy a couple inexpensive fish, I was told they wouldn't sell to me if my tank hasn't been set up and cycled for 48+ hours. As I have an established tank, I wasn't purchasing a new one and was told I would not be sold the fish. Last night, we again tried to purchase the two small fish - we knew exactly what we wanted, the tank was freshly cleaned and had been cycled etc for the past week - although the store was open, they would not sell the fish (less than $10 total) because it was after 7 pm and they have a policy about impulse buying fish! I explained I was not making an impulse buy, that we had this planned for weeks but was again told to leave. Where does it say no fish sales after 7 pm? I could not find it posted in the store, near the fish, with the business hours, on the FB page, nor did anyone who worked their ever mention this policy ever and I have purchased fish several times. The employee who denied us originally even said to come back, they were open 9am to 8pm! I realize Petco couldn't care less about my crying daughter, our time, gas etc...but DO BETTER."

"Let me start with saying sterling grooms our dogs and she is amazing. But i had the most awful experience today in the store. A male employee who definitely wasn't happy with his job., helped us unwilling in the fish area. We got some snails to help with our tank. All of them were definitely dead. I will be returning the dead snails and will be going elsewhere."

"Customer service/cashiers are wonderful! They will even help carry things and put the heavy bags in my car. The checkout line can get a bit long, and things go out of stock. That's why I gave the store 4 stars instead of 5. I have not used their grooming service."

"We visited petco poulsbo branch for my pup's grooming need. At the check out my dog was partially wet, When I asked the groomer (Christine) Are you going to dry him fully? She said your puppy does not like the dryer. It is a puppy, he needs to socialize and learn the grooming process. I also noticed that my pup's nails were trimmed unevenly. Top of everthing they asked me more money than what they advertised. I showed the pricing to them from my cell phone. The groomer called Mark ( I think he is a supervisor/owner for the grooming services) He just looked at me without saying anything back. I told them you know what charge me extra it is okay but I won't come back here for grooming neither for shopping from petco store. There you go how bad business ruins their reputation"

"Kudos to Mia in the Fish Department! We have just begun another try at aquariums, but this time with live plants. We visited Petco in Poulsbo and spoke with Mia. What a treasure! She is so friendly and knowledgeable, and especially patient with all our questions. She showed us which tank treatments work best and which to avoid and gave us great recommendations. She commiserated with us about our previous algae problem and suggested ways to prevent problems with our live plants. We will definitely search out Mia's smiling face each time we go to Petco for our aquarium needs. She's definitely a keeper!"