The Home Depot 21750 Market Place Northwest, Poulsbo, WA 98370

"In store pickup was okay. Scanner didn't work, Sun was blinding me and barely can see scanner screen."

"Lack of reasonable help with a defective appliance. Over a month now, with a non-working, new LG refrigerator. Home Depot used to be a good company."

"Home Depot, on the whole, stands as a reliable home improvement haven, catering to diverse needs with a vast array of products. The store layout is efficient, and the availability of items is impressive. However, an area that could use improvement is the management. While the store operates smoothly for the most part, there's a sense that the overall management could be more adept at fostering a positive and efficient environment. This is where individuals like Todd and Kass shine as beacons of exceptional service. These two employees, in particular, elevate the Home Depot experience. Todd, with his extensive knowledge of products and a willingness to assist, embodies the customer-centric approach one expects in a retail environment. His dedication to ensuring customers find what they need and comprehend product nuances is commendable. It's individuals like Todd who make the visit worthwhile, turning it into an educational and pleasant shopping experience. Similarly, Kass brings a level of enthusiasm and helpfulness that is truly outstanding. From aiding customers in navigating the store to providing insightful recommendations, Kass goes above and beyond. Their commitment to delivering exceptional service is evident, creating an atmosphere that fosters customer loyalty. It's not just about their individual contributions; it's about the leadership potential they exude. Observing Todd and Kass in action sparks a desire to see them take on more significant roles within the management structure. Their ability to connect with customers, streamline processes, and enhance the overall shopping experience makes them ideal candidates for positions of influence. In conclusion, while Home Depot is a go-to destination for home improvement needs, the management aspect could benefit from a more customer-centric approach. Individuals like Todd and Kass exemplify the excellence that can be achieved, and one can only hope to see them play a more prominent role in shaping the store's management for an even better Home Depot experience."

"Sarah is awesome! She went over and above AND beyond to help me fix a problem and get a perfect match! And she loves her work. 5 stars!"

"Excellent customer service, i waited while items were being returned. Cashier was kind and courteous. She took the labels off of everything and offered to check the contents to make sure everything was there."