Urbantopia Nail Salon and Spa 728 Southwest Washington Street, Portland, OR 97205

"My husband and I went for a dip mani (me) and pedi (him) a couple of weeks ago when we were visiting from out of town. The staff is very nice. We were the only ones in there at that time. My husband had a great experience with his regular pedicure. They were thorough, very kind and did a great job in his opinion. My experience with the dip manicure was okay, but technique was below average. They had limited colors to choose from (I really didn’t mind that). The shaping of my nails was pretty uneven. The dip is really thick on my nails making my nails look almost clublike especially as they grow out. Also, I think because it’s so thick, the entire color is lifting like you would see when fake nails start to detach, which is a bummer since an advantage of dip is that it’s supposed to last longer. I’m having to glue them down. Lastly, there was no cuticle oil, lotion, hand massage, etc like I typically expect with a manicure. Just dip and done."

"Had my nails done elsewhere, that were terribly done. Started searching for nail salon, found this salon and couldn’t be happier. Everyone was friendly and took their time with each customer! Will be back before heading home! I did not catch the gentleman name that did my dip, he was a pleasure to talk with!"

"Truc is a massage wizard and a magical healer. She doesn't mess around. You will thank me later. My nails are perfect, as usual, and what lovely company my new friends are. A beautiful way to get gorgeous."

"Customer services was that from a nightmare. Went in for an acrylic fill only for the nail tech to look disgusted at my nails saying my real nails were too long. Embarrassed, I was talked into getting a new set. She did a dip for the base and topped it with gel as the finish.( I was told by another nail tech a few days later this was not a combo to ever do since it doesn’t give the acrylic nail much support and can easily break.) I left the apt upset since she has filed my nails a lot shorter than I had asked and told me it was considered “long”. Less than a week later one of my acrylic nails breaks. I was in shock since this has never happened to me before at any point in time. I went to another salon that day to get it fixed since I didn’t trust Urbantopia with my nails. The nail tech told me to never go back. The process Urbantopia did on my nails was not professional and the nail tech fixing my nails asked if they had their license. I wasn’t sure and should have asked before spending 70 dollars getting a new set from someone who clearly didn’t know what they were doing. Next day- another nails breaks. I am beyond frustrated at this point. I have spent 80 dollars at this point only for another nail to break. I go in for my refund only for them to offer to fix my nails. I said no. I am not going to continue to come back in as the rest of my nails break. I asked for my full refund which was 60 ( I didn’t include my 10 dollar tip) they said they wouldn’t give the full refund since it took them time to do my nails. They begrudgingly only gave my 30 dollars back in cash. Not only did they waste my money on a new set of nails I have to completely get redone but also my money. Will NEVER be returning and I suggest you support another business who knows what they are doing with your nails."