New Image Cosmetic and Family Dentistry 811 Northeast 112th Avenue, Vancouver, WA 98684

"I have to say. I have always dis liked dentist offices and unfortunately dentists. I have to say. The office staff and all the techs are very friendly. Also Oh my the dentist is very friendly and made me feel comfortable. I feeling that I can keep up with my teeth care instead of only visiting every 5 years. I would highly recommend this dentist and the friendly , caring Staff. Sorry I am so bad with names. But thank you everyone."

"I want to start by saying that I’ve been coming here for years and I loved my care team of Dr.Annette and Alyssa. They always made me feel apart of the care team and made the experience as great as possible. However, I went in for my dental cleaning and they let me know our claim from 2022 was denied. I was confused because insurance told us a couple days ago that this was fine and I was frustrated from getting different answers (insurance is notoriously difficult to deal with anyway). The receptionist Stephanie was trying to do her job and inform me and I totally get that but the office manager was called over to review as well. I found this out later as she did not bother to introduce herself to me. I was told to call my insurance and when I explained I didn’t know how to ask insurance about this because it’s not my job to file the claim, the manager informed me that ‘it is indeed my job’. I told her i didn’t even know where to start, I never got a claim and that only my husband ever got a bill with a total- never me. To which, the manager looks me in the eyes and says “we sent it to the head of your household”. Since the insurance is under my name and received through my work, this was the wrong thing to say to me. I asked why they assumed this was my husband and not me and the manager told me they had to make a guess and then continued to act very annoyed and told me to “be kind”. This manager did not give one single helpful suggestion and instead treated me like i had no right to be upset in anyway that I was getting two different stories and the amount is over $1K that should be covered. She kept interrupting my questions by yelling “be kind” at me in the lobby (complete with holding her hand up to me). Which is 100% a fair request and yes you should be kind but I sincerely believe I was allowed to be stressed about this and never once did I say something mean- I told her I was upset and she was being condescending to which the manager informed me, that no she was not. At this point I had to walk away from the manager so I spent the whole 50 minutes of my appointment in the lobby on the phone with insurance and missed my dental cleaning. I left this building crying because the manager yelled at me and didn’t let me even ask basic questions. Unfortunately my husband and I both adored the whole rest of the team and have two years of great experiences but we will not go back because if there is an insurance hiccup- the manager will berate you in the lobby until you cry and have you sit there through your appointment."

"Always greeted with a smile at the front desk, and service and care of my teeth from Dr. Perkins is always excellent. They are always informative on other ways to take care of my teeth at home and over the counter products that are available at their office and other stores. And this is why I have been with my Dentist for 14+ years. Highly recommended!"

"We love our singing dentist! (Always has great music playing and will often be humming along) We've been seeing Dr Perkins since my grown children were little. Always a stress-free experience. Not only has he taken quality care of our teeth, he's changed my life through my QUALITY sleep! He suggested mouth taping to me and I've never slept better. His knowledge in sleep studies is fantastic and I'm go grateful. (We love the hygienists and front desk staff too❤️) If you're struggling with sleep, or need your teeth taken care of while listening to good music... go see him asap!"

"Dr. Perkins is the absolute BEST dental provider- he’s constantly looking at the safest, most state of the art technology, tools and techniques to provide the highest quality of care. He takes a customized approach with each patient and only provides services/treatments that are necessary. Jennifer is the most amazing dental hygienist- not only is she an expert, she gives personalized recommendations for post-treatment care and stays current on the highest quality, most cost effective products to use in between visits. I’m so grateful for my providers at New Image- I highly recommend them for safe, ethical care to all my family and friends!"