Rich's for the Home - Tacoma

"I feel the store carries a nice variety of patio furniture and other items.. my experience with them I guess has been less than good. My white glove delivery services was far from that.. delivered someone else’s umbrella, didn’t assemble all my stuff, forgot the glass for the fire pit. Had major issue with chairs purchased which too almost 3 years to get resolved, tech got grease all over my seat cushion in the process. One tech installed the parts incorrectly and well that went from bad to worse. Plus he was drinking while in the job and driving. Umbrella that I purchased was one that was 13’ with LED lights. I called them on that and was told they would ship me new lights and install my self. I said you should be handling as i just purchased. The umbrella continued to an issue and had to get them to have manufacturer replace it with a new one. Service department could t order right parts or the proper amount of parts anytime their was an issue. Staff turnover is really high which speaks volumes in my opinion. Once again to rectify my greasy seat cushion they couldn’t get same Fabric anymore so they opted to offer me an outdoor rug, yet again they failed to follow through. Buyer beware, I would shop somewhere else. Not going to get anymore of my business."

"We purchased a 34 DVL DELUXE GAS INSERT fall 2023. Paula was fantastic to work with - friendly, fun, and extremely knowledgeable. Installation was coordinated by Rich's making it so easy and time efficient. After the install we had a couple questions and concerns. Paula graciously addressed these. We left very happy with the ongoing service. We love our insert!! and highly recommend Paula and the crew at Rich's for the Home - Tacoma."

"We absolutely loved Paula and the service we received at Rich’s. From the very beginning, the difference in service was much better than at the competition. Paula was asking us questions about the space we were shopping for and didn’t try to sell us something more than we needed. We appreciated that so much. We also really liked the installer, Ignacio, who was professional, courteous, and so nice. We’d definitely recommend Rich’s!"

"I strongly recommend Rich’s for the Home. We recently bought a wood stove and couldn’t be happier with the experience. Our salesperson, Paula was knowledgeable and super easy to work with. The installer, Ignacio went out of his way to make sure our stove was installed with the utmost attention to detail. Every step of the process from our initial inquiry to ordering, scheduling and install was prompt and professional."

"I recently came into Rich's after leaving Home Depot & I was very pleasantly surprised with the customer service I received from the young lady Sonja, she is actually the reason I'm going to be purchasing what I need from Rich's. At Home Depot, they didn't have a clue about the products they were selling. She was able to explain the warranty terms & scheduling the date for my installation. So thank you Sonja for your patience dealing with me and to anyone out there looking for someone knowledgeable in what they are selling I recommend asking for her. She'll definately get you squared away. Thank you again!"