Costco Tire Center 1470 Marvin Road Northeast, Lacey, WA 98516

"Will never buy tires a Costco again. The initial purchase was fine but pray you don’t get a flat and need them to fix it…. It’s a multi day event. Costco service is a joke. What’s the point of selling and installing when you don’t take care of the customer after the sell. They should consider shutting down this side of their business because it doesn’t come anywhere close to their normal retail service…. Try Les Schwab or Discount Tire…."

"I wish I knew the names of the Costco employees that took care of us. But here's what happened. We traveled from Seattle to Portland for our company picnic. At the end of the event we found one of our rear tires was flat. Had the spare installed but of course since we had a long drive to get back home. I wanted to get our new Firestone tire fixed. We called several Firestone's from Portland to Lacey Washington and they all said you'll have to make an appointment next week. Yes this was on a Sunday but none of them cared about our situation. It was like it's corporate policy to not give a flip unless your issue is made with an appointment. Any way Costco took care of us by insuring us our spare was safe to use for the remainder of the trip. On a Sunday! Thank you Costco! My next set of tires will be purchased at Costco."

"I was stuck in I-5 traffic, hauling a horse trailer in 95 degree weather. I limped off the Nisqually exit and made my way to the Costco tire center. I parked my trailer in the shade on the side of the building and walked around the corner to the tire center. I frantically told my story to an employee, Jeffrey, letting him know I had a sweaty scared horse in the trailer. He stopped what he was doing and checked the tire for me. He said the belts were separating and it was a good thing I pulled in. He hauled his equipment and changed my tire while I walked my horse around and amused Costco customers. At the end, he said you are ready to go and said no charge. What stellar customer service! Highly recommend!"

"I'm driving out of state and not from this part of town, but I got a flat tire (w/ warranty) and brought it in to be replaced. The super hero, Brian Gregory, was able to get the tire ordered by the next day since it wasn't in stock. It was quite a wait, but it was better than me driving back up north on a spare tire in traffic and still deal with about the same wait time. I appreciate the mechanics who helped me out."

"I ordered 4 tires and made an appointment the following week, once the tires were in. Brought the car in at the appointment time and waited an hour or so only to be told they could find the 4th tire. So I left and waited another week. After 4 calls and two visits, still waiting. Costco needs to have a way to reconcile what tires were ordered vs. received, and kick up a notch their service level."