O'Reilly Auto Parts

"Prefer autozone, but had the K&N oil filter we needed in stock. Employee seemed like he couldn't be less interested and was on tik tok when we were checking out at the register"

"They lost one of my old battery terminals when I brought it in for an inspection. Was told to just buy new ones since they were old. Thanks."

"Excellent service and help provided! Nick went above and beyond installing a headlight to help. Will visit again and recommend"

"This place is horrible the female Wendy is very racist and discriminatory. I went in for windshield wipers she had me waiting 15 minutes while she went to the back to get something she didn't tell me what. This was a horrible experience. She ran to the front to help this other customer that came in after me. She acted as though I didn't get in before that customer. I would not go back to this place advanced Auto is not to far from this place I'll be going there from now on"

"Had such a bad experience that it has been months and I am still not over it. First time I was ever treated this way by a local store. Merely wanted to upgrade a $30 scanner I purchased the previous day and was treated like I was a criminal. The staff approached me with aggressive demeanor before I had a moment to discuss my request. The experience was so shocking that I didn't know how to respond or react and even less so make my inquiry. I decided to walk away as I didn't know how to process the experience. The only logic I could gather from the incident regarding my purchase was that it was some kind of non returnable item. So I thought to myself, perhaps I should navigate to the Pacific Ave location in hopes to find less confrontational persons to calmly discuss my request with. I got there, had a calm young gentleman explain to me that he cannot help me as the item was purchased at the Martin Way location and that I should head there to receive help. So I figured, might as well. I then headed to the Martin Way location and before I could fully enter the door a man shouted at me loudly "NO". Again I am stomped and shocked at the behavior of this company's employees. I didn't know how to process that reaction as I hadn't done anything wrong, so I calmly continued to approached the counter and timidly began discussing my inquiry. It wasn't 1 minute before I got cornered again by 3 employees as one of them towered over me aggressively shouting that I had tried to return the product at the Whitman Ln location and that they were not going to put up with me for wanting to return or exchange products. They went on about no return on a product that is as-is or something of the sort. I never heard of such a thing at a retail store, so I was confused about the whole ordeal. I cannot believe this experience all over a $30 item for which I was trying to "upgrade" to serve my use case. The product I had was not working for some reason, so I was trying to "upgrade" in hopes of attempting to obtain something that would hopefully be more reliable due to more features or brand quality. You would think that a store would be happy with a customer wanting to spend more money, but instead this is the treatment and experience I had to undergo. PS: I had been a loyal customer of this chain for 20 years before this incident..."