Swarovski 1217 Oakridge Mall, San Jose, CA 95123

"Two different employees assisted my wife, Natalia and Barbara on different occasions. They are absent minded and or intentionally practicing questionable business transactions and lack customer service skills. Natalia being the worst! She is dishonest and condescending. Apparently, other customers have negative experiences too. This is the type of shopping experience you'll receive from Natalia and Barbara. Below is my wife's interaction @ Swarovski. First Visit My wife went to the Swarovski store in Oakridge Mall, Blossom Hill San Jose, CA two weeks ago to purchase 2 rings from Natalia, the sales person. Second Visit She returned 1 ring last week with a receipt and bought a new ring. The 2nd ring per Barbara. She couldn’t return the ring without the original box. She stapled her receipts and gave them to her. But she did not hand her the ring, My wife had to ask her, " Where's the ring?" It seemed like her mind was somewhere else. Third Visit So my wife went back Saturday morning to return the ring with the original box (per Barbara). It was Natalia who was in the store. Per Natalia, as she gave her all the receipts that Barbara stapled together last week, the original receipt wasn’t included in the stapled receipts. My wife told Natalia," it was you who sold me the ring from the beginning and you couldn't find the right box." She even offered to clean my wedding rings. But she experienced selective amnesia and denied seeing my wife at the store. Natalia pushed away the ring inside the box and kept saying, " I couldn't return the ring without the receipt." My wife replied," How could Barbara accept my return if she didn’t have my original receipt?" Apparently, Barbara failed to include that receipt so now Natalia said she couldn’t accept my return item. My wife spoke to Barbara on the phone and she denied that she had the receipt even though she gave her a refund for the other ring that was on the same receipt. When my wife asked Natalia to give her back the receipts from last week she said, “I need to photocopy these receipts because I don’t trust you!” • First of all, it’s Barbara’s fault that she didn’t give her back the receipt! • Second, per Swarovski's return policy, She could receive a store credit without a receipt which is unacceptable because she had the receipt that’s why she was able to return the other ring. • Lastly, Natalia and Barbara were so rude to her! The fact that Barbara didn’t give her back the receipt! Now she has to go back there again next week Natalia was pleasant when my wife was making a purchase but when she was returning, she gave her an attitude!"

"I tried to do some Christmas shopping here tonight and the older lady talked my ear off as well as my husband and distracted him from shopping with me. I could have spent a couple $100 here but I had to leave because I was so irritated and distracted by her on going stories. This happens often and I won't shop there anymore."

"Looks all 1 star was about the bad customer service. One of the servers is rude and almost violent to the customers. We are pretty sure that she helped earn all the bad reputations for this store."

"My husband bought a $250 necklace and it didn’t fit me so we tried to return it and the rude employees said that they couldn’t do a return because it was dirty that it seem that I wore it a whole day and I told them that I only tried it not even 3 min that its impossible for me to wore because it choke me. They even asked a customer that the necklace was dirty and she said that no and the employee continue asking the same customer until she force her to say yes. We tried speaking with the manager and they didnt know when he was going to be in the store. They told me to be checking when he was there. I don’t leave around the corner to be going there every hour. I live a 1.5 hour away. When you buy something from there they are very friendly but when you try to return they make up 1000 excuses. Never buying anything from this store."

"Really disappointing. We usually buy many gifts to the family from this store and we like their quality, but this time the service was really disappointing. My husband bought me a gift from their like 3 things from the same store. The lady who helped didn’t mention that the return policy is 14 days and since we always buy from there and we never had a problem to return any item we perchased, we didnt ask as well. I went to the store to return one of the items that I didn’t like and they told me that they can’t help me with that and the return policy is 14 days and i explained to them that we didnt know and its their fault that they didnt mention it as well but no luck. They asked me to call the corporate for any complain and when i called, the representative said its up to the store. You are not dealing with cheap people here and there should be expection specially if the item isnt even touched and still wrapped the way they gave it to us. This item is worth 450$ and if I dont like it,I wont keep it. Anyway I guess they lost our business I’m sorry but I have my own business and I know when to give exceptions to please my customers specially if they are honest and saying the truth. I will make sure to pass this information to all my friends and family so they are aware of buying from your store again. Thank you"