PetSmart

"I recently picked up my 5-year-old puppy from your establishment (Long Beach Exchange location), and unfortunately, the experience turned into a distressing situation. Shortly after receiving my puppy from one of your staff members, she began to experience difficulty in breathing and started gasping for air. I had to intervene immediately, performing basic life-saving measures to clear her airways and enable her to breathe normally. What was particularly disheartening about this incident was the lack of attention and empathy displayed by the staff member in question. While the customers present were attentive and expressed genuine concern for the well-being of my pet, the staff member seemed entirely disinterested and more focused on financial transactions with other customers. Not only did she fail to offer assistance or inquire about the situation, but her apparent disregard for the distress my puppy was in is unacceptable."

"Always great service and the store is very clean and organized."

"The suspeious worker's bring it to a new level of asking about backpacks when I go to school a couple of blocks away. They really need to chill a bit."

"Had free Christmas photos for my pet"

"First groom and didn’t know what to expect or who would do a better groom. 5 months old with no idea what type of groom to ask for. We look at some pics and found the perfect style showed Isabel who we never met before but we were so fortunate to come in this day and Isabel was the only groomer. I’m sure others are good groomers but we are extremely happy with Isabel’s work today. Isabel listened to us and did exactly what we imagined. We are very happy with this grooming and highly recommend Isabel. Didn’t push up selling but logically and smoothly unsold us on the best package and we are very satisfied with it, good job selling Isabel!"