ARCHVET Animal Hospital

"I recently brought my cat to this vet, hoping to get help. However, I left feeling utterly frustrated and ripped off. Firstly, they couldn't even diagnose my cat's problem correctly. Initially, they believed it was something he ate and administered a cerenia injection, which only made him worse. The next day, they changed their diagnosis to a urinary blockage, after charging a whopping 17k for their services. Despite their assurance that my cat would be fine after being checked at 1 am, the problem persisted as soon as we got home. He couldn't pee at all! We had to rush him to another vet the next morning, who confirmed the urinary blockage. Not only did they fail to resolve the issue, but they also overcharged us significantly. It's outrageous that they would take advantage of pet owners in such vulnerable situations. We ended up having to hospitalize our cat again elsewhere, for only 2k. Overall, this experience felt like a complete scam. I strongly advise against wasting your money on this vet. They're incompetent, overpriced, and clearly prioritize profit over the well-being of animals. Avoid at all costs! —— Update: 1-not posting on all hospitals but to the arch vet whose manager is the same person. 2- I did wait coz the vet at the Arch Vet said I need to wait so the medication kick in and he will be ok. But he didnt and so I had to take him to another vet. 3- we agreed and signed so that the pet gets better. Not worse. The other vet confirmed he still had the problem. 4- Threats from him? Haha… not that type of person at all. 5- You weren’t the one who save his life, but the second vet. You just took the money!"

"Archvet took care of my pup for over 10+ years. Their staff is super caring and gentle. I've experienced a variety of vets at this location and their other location and I've had no concerns. It's easy to make an appointment. I always get an appointment the same day or within a couple of days. As my dog aged and was experiencing Cushings disease and arthritis, we were so fortunate to have been taken care by Dr. Diaz. Dr. Diaz, a holistically trained vet that specializes in acupuncture, Chinese herbals and bioenergy and has a wealth of knowledge and experience with senior and hospice dogs was an amazing partner to me in supporting my precious dog till end of life. We worked together to make sure my dog was comfortable, symptoms were managed and not in pain. Dr. Diaz and the vet techs were so gentle, understanding and empathetic. I never felt like they told me what to do rather than coach and educated me on how to help my dog. As a pet owner, we know our pets more than anyone because we are with them 24/7, so it was important to me to understand my options, ask questions, be knowledgeable, and resourceful. I also want to thank Dr. Fisher, who was the weekday vet for always taking my last minute appointments and for the care and consultant they provided. The quality of care, knowledge, experience, and expertise is well worth the cost of their services. Their facility is really clean. Parking is great. There are good eats in that plaza too. Thank you Archvet for the years of service and for the great experience!"

"This is abusive fraud. Almost $2K to get the result for bloodwork that said my cat was Dyeing of kidney disease. We knew this going in. -- This is not reasonable transparent prices or remotely close. I cannot reply to the owner so noting here. Kidney function was a concern in the last visit, a common diagnosis, and given the level of failure can be diagnosed with a $22 stick from Walgreens for Humans. How many additional tests did you propose? How many services did you try to offer that were also rejected? You can take your pick... Either you intentionally chose paths to increase the cost and take advantage of someone which is fraud, or you cannot read your own notes to check for Kidney damage first..."

"Wish I read the reviews before we came-wanted an unreasonable amount of expensive and invasive procedures for a guinea pig with obvious urinary calcium crystal -over 2,500.00, when we made 5 pm appointment no one stated it would be after hours rates for anything needed, wanted almost 2,000.00 if to euthanize that eve. Specialist wanted me to feed her more Kale... which is contraindicated for GP's prone to Ca crystals...sent home with a Motrin like med only for an animal in more acute pain."

"Edit/update: Dr. Solomon, I appreciate your quick response to my feedback. That means a lot! I used to feel really confident about taking my cats to this clinic - they were clean, professional and caring. The pricing could be steep at times, but that's all veterinary care for you and honestly I've always believed my fur babies are worth it, as was the level of care we received here. Unfortunately I have seen a major turn in the quality of care over the last year or so. I have never had an issue with the veterinarians specifically, they have always been kind/thorough, however the newest vet techs and/or receptionists are at the best of times passive aggressive and make you feel like a burden for coming in or calling and at the worst, downright rude. During my last visit, while sitting in their lobby waiting to for my cat's blood work to be completed, I overheard a female and male tech making jokes and remarks about being rude and "passive aggressive" to customers which means that they're self-aware of their lack of care towards their clients and don't care? I honestly don't think twice if you're rude to me - but when you don't do your job/follow up on time sensitive health issues, etc, then you're effecting my pet's health needs and that's not okay. I won't go into full details about the issues I've experienced, but at this current time I do not feel comfortable taking my cats here. Hoping this place gets some fresh faces in their support team and can return to the caring and compassionate place I used to know!"