PetSmart

"This is a review for Petsmart Grooming. Robyn and Sabia are extremely unhelpful. Robyn even had the audacity to refer to Sabia as a “senior” groomer…. What a joke. They cancel their coworkers bookings because they do not get clients themselves. In my opinion, they should find a new environment to work. The whispering to each other in front of clients and lack of knowledge in grooming is juvenile, caty, and straight up unprofessional. I took my dog to get groomed, arrived 10 minutes before the appointment and within 5 minutes said they were unable to do the job. Even though the booking was with Lily (who was on break). Lily is one of the very few trained groomers here. Robyn stated that I would need to take my dog to have a medical grooming from a vet and then cancelled my appointment on the spot even without Lilys consent or knowledge. Later that evening I had an appointment to get routine vaccines for my dog, so I asked the vet if my dog could get a medical grooming. The doctor said it is not necessary to pay more for a medical grooming and any dog groomer should be able to give him a haircut. This confirmed the lack of knowledge from Robyn and “Senior” Sabia. Luckily the following day, I was able to get a same day grooming appointment on the east side and they gave my dog a haircut with absolutely no concerns or apprehensiveness. I would highly recommend you take your animal somewhere else other than Petsmart Grooming for a haircut. Don’t waste your money on the grooming there. I promise your pet will appreciate a more personal and caring groomer anywhere else but Petsmart."

"Always a long line but it's not unpleasant. Employees are sweet even when they're busy. I can usually find what I need but they do run out on occasion so I check back frequently."

"When I first arrived in Santa Cruz, the only place I was able to locate that sold dog food and pet supplies was Petsmart. They were able to match most online retailer pricing. However, they made it extremely difficult when trying to match pricing. Most clerks at this at this store were extremely helpful and very, very courteous. In the end, it became more expensive to continue to shop here. So, I had to look someplace else, and I finally found pet pals. So, if you're looking for great pricing and the same great terrific products that you normally buy at Petsmart, give this place pet pals a visit, you won't be disappointed, and it'll really make your budget happy."

"This is the worst store ever for shopping. Even management is horrible too. I will never come up here again. Do you not wish you money here go somewhere else they’re very bad."

"What a horrible experience I have never been to a place where the employees were so rude and the manager made it worse. I wanted to buy something expensive behind locked glass. See photos I have attached. I asked an associate who was walking by to open the case she went to get keys and was told by the manager NOT to help because the line was too long. Then another associate walked by and I asked her for help and she told me no one would help me because I was rude. But I wasn't rude I wanted someone to open the case so I could buy something and wasn't getting help. Then I found the manager and asked her the name of the woman in the red shirt for this review but she refused to tell me the woman's name and then the MANAGER refused to give me her name and told me to leave. This is a horrible place. I visited on April 15 2023 at 4:30pm and I am writing this review from the parking lot at 5:14 pm. Never again will I go to any Pet Smart. They may as well rename the place Pet Rude."