Walgreens,

1718 Soquel Ave, Santa Cruz, CA 95062, United States

"I wish I could give them -1000 stars. The workers are not aware of anything at all. Speaking about pharmacy it is always awful,never see prescriptions ,everything takes so long always. The second dissapointing, I was trying to print documents. First a worker told me that they don’t print documents but I know they they did before , she couldn’t help me. Then I found out by myself how to download file for printing and did everything by myself , computer told me that my order will be ready in an hour. But is was not ready!! Because workers told be that THEY DON’T KNOW HOW TO USE PRINTER!!!!why are you working there ? Why are you called yourself Walgreens photo if you don’t know how to print it???? Awful , never go to this pharmacy"

"I called and was told my prescription was ready. Great, I drive 4 miles from my house to the drive-up window and was told my medicine is out of stock and they don't know when it will be available. WTH!!?? Don't know?? The downtown pharmacy was so efficient and this one is a joke. All I hear are complaints about this pharmacy. Never anything good. Although Cheri in cosmetic dept. Is very efficient!"

"Worst pharmacy on the planet for 3+ years running. Waited for 25 minutes on hold (usually it is 40) only to be hung up on. Would give negative stars if I could. This pharmacy closes unexpectedly without warning but you cannot call ahead to verify if they are open because no one will answer the phone and if they do, they will be rude and tell you to check the hours online (not accurate). I have previously been denied my prescription here due to my gender. The pharmacist once argued with me about filling my prescription on the day it was due for refill. Offensive and unprofessional. This pharmacy should be closed so that no one would have to continue suffering here, patients nor employees."

"I've always had a great experience with the workers, so I want to preface that this review is strictly about the pharmacy and management. I made an appointment here for my covid vaccine booster, and when I arrived I was told that since I don't have insurance, it would be $170 despite the website clearly saying "No insurance? Walgreens offers the updated COVID-19 vaccine at no cost for patients without insurance or for patients whose insurance doesn’t cover it." I was told management has told employees to no longer do this as it was getting "chargebacks" and if I wanted I could come back the next day to speak to management. So I'll instead be getting vaccinated at CVS where it's still free. Just a heads up if you're uninsured and hoping to get your booster here."

"Store staff is friendly and helpful. Pharmacy staff were rude, slow and seemingly incompetent. I had a simple prescription sent in the day before, when I arrived, I was told that they were sorry and that it will be 15-20 minutes. After 20 minutes, I waited in line again and then was told, we're sorry, it's not ready, it will be 15-20 minutes...After an hour passed and several other customers had come and gone, I went back, waited in line again only to be told, we're sorry, your prescription is not ready, it will be 15-20 minutes. I was infuriated at that point and just left. I wrote a note in my phone to remind myself to never have a prescription sent to Walgreens ever again."