Trek Bicycle La Mesa,

8495 Fletcher Pkwy, La Mesa, CA 91942, United States

"The guys in the shop are great. Even though i didn't have any luck with them having the pieces I needed. Jim and (I can't recall the younger guys' name) were really friendly and knowledgeable. I ride an older bike. 2008 stumpjumper FSR. A lot of the shops are snobbish and dismissive as soon as they see my bike roll through the door. Kudos Ttrk Bicycle La Mesa."

"Wednesday I brought my E bike to Trek for flat tire repair. The employee was very helpful. Suggested I buy Armor tubes which help to eliminate most flat tires in the future and if you get a flat, you can actually travel a little ways on it without ruining your rim. Today I sent my friend in that’s in the same bike program I’m in and she had both front and back flats and she too is now having Amour tubes put into her tires to help prevent future flats. Both of us are very thankful for this professional store in La Mesa, California."

"I LOVE this TREK STORE location in La Mesa!!! The Manager is so nice and all the staff are helpful and friendly. NO BIKE SNOBBERY here.. all levels of cyclists and casual riders are welcome !! SO HAPPY with the service here ! Great inventory as well and the service dept is TOP NOTCH !!!"

"Shimano is recalling 100,000's of cranks that can come un-bonded and could lead to a crash. This is a very well known problem among the cycling community. Which I have personally experienced with a Dura-ace 9000 crank breaking in half during a ride in 2017. And now I have a Ultegra 6800 crank that I removed in July 2023 because it was showing evidence of separating. After hearing of the recall, I took the 6800 crank into Trek Superstore in La Mesa for inspection. Initially, they said that it was ok and not defective with no evidence of un-bonding or separation. I think it is clearly separating and becoming un-bonded. Either the technician doesn't know what he is doing, or he is doing exactly what Shimano wants him to do. which is denying as many claim as possible. I would think that they would want to error of the side of safety. A couple of days later, the service manager, Ivan, called me to apologize about the mistake that one of the technicians made in the evaluation of the crank. He asked me to bring it back and they would submit the claim immediately. I went back today, Saturday 10/7, and he again apologized for the mistake, and it would be handled right away. After I spoke with Ivan, I went browsing around the store and another employee came over to see if I needed any help. We chatted for a few minutes about a bike on display, He asked what my name was. After i told him he again apologized about the crank problem. It turned out he was the manager and was very concerned that they did not get such a safety item right the first time. I think that no matter how hard you try, mistakes are going to happen. It's what you do to make it right that counts and they definitely did what they had to do to fix it. So kudos to them for that. I posted some pics below, one of the 9000 arm that broke and two of the 6800."

"David was awesome and helpful as was the service pro. My 5 year old daughter had an amazing experience getting her first bike as a gift from her grandparents. We LOVE the bike we got and the adorable bell and kick stand to go with. It was wonderful that she could try the bike out in the parking lot. Amazing experience. :)"