Burton Santa Monica Flagship Store 1460 4th Street, Santa Monica, CA 90401

"On March 3, at approximately 4 pm, I had to drive an hour to return a pair of Cartel X bindings (the white blurred ones) because the picture on the Burton website are no where near what they actually look like in real life. (See pictures below) Once I got there I spoke to a girl who said she was the manager but would not give me her name. she went to the back office, I presume to talk to the manager Aaron, who I knew from before. I saw Aaron sticking his head out the back office door smirking at me, I presume he was watching me frustrated on the security camera. he came out and leaned on the counter and got close to my face, I think he wanted to intimidate me. I got really upset by Aarons behavior because I knew him from before, and though he was a nice guy, not sure what happened this time. frustrated even more now that I knew Burton employees were getting a kick out of my frustration I began to yell, and Aaron responded by yelling back telling me "go, get out, go" as if he was talking to a dog. Whats more frustrating is that I have always purchased Burton products. I purchased two snowboards (freethinker and feel good) and bindings just this season. But I think its time to switch companies because this is what happens when a company get too big. Thank you for the wonderful customer service Burton, it was nice knowing ya. later."

"Great experience, very knowledgeable staff. Greeted and helped by Ari, couldn’t have asked for better help and support! He knew exactly what was best for me based on my snowboarding experience and current setup, didn’t oversold me and provided great customer service. Definitely coming back for more!"

"This is a general Burton online review. I have purchased many stuff from burton and spent a lot of money and I like the brand. However, there customer service is really bad. If you read this you guys need to work on customer support. I purchased a board bindings boots mittens for the season and wanted to return the mittens They charge money for return labels, and their customer service is bad."

"The manager and the team at the store are fantastic! Always super friendly and incredibly helpful. While ‘online Burton’ was asking me to ship my suitcase at my own expense and with weeks of waiting, the manager not only offered to ship it himself for free but also provided free wheel replacements, installing them himself at no charge! These folks have earned my business for the foreseeable future."

"Had an amazing experience at Burton, and I've gotta give a shoutout to Blake for making it even better! I've been to a few shops before, but Blake took the time to understand what I needed and didn't rush the process. He helped me pick out some awesome gear and walked me through everything, making sure I get exactly what i needed. Blake knows his stuff, and his advice made the whole process easy. He seriously deserves a raise for his outstanding knowledge in everything."