Artisan at East Village Apartments

"Very nice place to live , yea it’s a little hard to get a hold of someone’ at the office but that’s because they are busy working , but they will call you back just be patient , yea my car got towed here but that’s because I was parked where I shouldn’t be , and I like how they keep restrictions with everything so other people that don’t live here stay here at night , it’s a good place overall I been the happiest here for sure ."

"I'm very happy that my family and I landed here. We've been part of this complex for ~5 years now and I love it, overall. The Leasing Office and the Maintenance team are responsive and responsible, and Maintenance just implemented a new and much better ticketing system. I want to call out Laura Mendoza, our newest specialist in the office. She's got excellent communication and customer service skills, which we really appreciate. And she's friendly even with dealing with upset tenants (which has been me, on occasion). I have only 2 complaints, really: 1. I wish the buildings had elevators. The lack of elevators impacted us when our roommate, Victor, lived here and came down with an aggressive cancer that he passed away from a couple of years ago. When he was ill, it was very difficult for him to go up and down those stairs. And when our parents visit it's an issue for them, too. The buildings have 3 floors, which is generally a non-issue for middle-aged and younger, or people with decent fitness. 2. People who don't live here use our amenities... every damn day! We literally have people that live around the complex, that drive over here to use our Dog Park, jacuzzi and pool. And since they don't live here, they don't behave sometimes and don't take care of their messes... like their dog's poop! And those are the same people that use those services past the allotted "open" time and make the most noise. There's a group of ~15 year olds in the neighborhood that terrorized one of our guests when he tried to use the jacuzzi. Not really a complaint about the complex or management, but I wish there was something they could do to stop it. Overall, I recommend this place! It's definitely "family-friendly," too... except when those menacing 15 yr olds are around. :)"

"Horrible management, they had our car towed out of "future resident 9am to 6pm" parking lot before 5pm! They don't repair anything correctly, ever, even after several visits from repair guys! Not to mention there is rampant theft in the area. I'd give no stars if I could, don't rent here. I almost forgot to mention the worst part! There are unlocked storage closets throughout the property that are being used to store stolen items by nonresidents. After these items are stolen out of residents cars, and out of their garages, the items are relocated into the storage closets. The nonresidents then put a new lock on the door. After I had items stolen from my car, I called the police when I saw it happening to another car, (in broad daylight!) The police called the property office and big surprise, that closet is still being used for the same thing! The property management is aware that this has been happening, but it continues to happen. They don't care about it and they do nothing to stop it. They're rinky dinky security also doesn't do anything about it yet continues to somehow be employed by them."

"The office phone number consistently fails to connect, despite attempting all available options; it invariably redirects to voicemail without returning calls. Despite the advertised 9 am opening time, arriving at 9:30 am often finds the office unmanned. Phone calls go unanswered, and punctuality seems to be an ongoing issue. Responding to 1-star reviews with a repetitive scripted reply doesn't address the concerns raised. If dissatisfied with the job, it's advisable to seek alternative employment, as job dissatisfaction shouldn't translate into subpar service for tenants."

"Laura in the leasing office was amazing! She made the move in process smooth and stress free. Finding a place was urgent to our family because our previous place fell through. She understood the urgency and made it happen for us! We couldn’t be more grateful. The community is well kept and our place is super nice. It’s perfect for us. The maintenance worker Michael saw me walking to my new place and introduced himself. That was really nice of him. We are so excited about our new place."