Property West Residential

"Slumlords who routinely do as little as possible to maintain their properties and whose business practices include (among other illegal practices) stealing Damage Deposits. I am looking forward to suing them for several thousand dollars in the near future."

"Shady company. Be wary of any lease you sign with them. They will twist the lease to say they are giving you a discount each month even though you are paying the advertised price. For example, you see an apartment listed for 2k/month and move forward with them. They will put in the lease that the property is 2400/month with a $400 discount each month. They do this, so that if you chose to renew after a year they can raise your rent more than the law allows. If you truely do get a good deal they may be worth it for one year but expect horrible customer service and lack of communication and factor into your cost that you won't get your security deposit back. For customer service they love to say they called you back when they didn't. They repeatedly had my phone number in my file incorrect so they always called a number but one that wasn't me. They also send your security deposit to the apartment you rented from them after you move out. Let that sink in. Imagine you move out, and they send the security deposit to your apartment you just moved out of. Now they can legally say they sent the security deposit but obviously since you don't live there you have no way of receiving it and cashing it. They will probably comment on this review and say that if you don't provide them a forwarding address they use the address on file, but I scanned all my documents I gave to them and I gave them one with my new forwarding address. They still sent the security deposit to the apartment I moved out of. It took me 11 months to receive my security deposit because I called them bi weekly during that time. To summarize: Only move in if it is a great deal, but factor in your security deposit as part of the cost of living there (sometimes they have a deal where you dont' have to pay SD), only stay for a year, and don't expect any problems you have during the year to be resolved."

"As others have stated. I was charged at first an additional $564 to my July rent at the last minute saying the found charges to my account that where unpaid from the previous tenant I took the lease over from but when I asked for a copy of my ledger I found out that not only the $564 was invalid but also they had shorten my deposit from $1000 to $500. Shortly the $564 charge now became $267. I asked for a re-adjustment and to prove to me based on their payment records on the ledger how I owe this from September of 2017 in which they will not provide me with answers nor will they give me back the ledger that I had highlight with the errors. I’m to the point of getting a lawyer to fight this no matter if it cost me more. From my understanding it’s because they had a manager who was stealing from them and they seem to be charging tenants money they can’t find saying they owe money that seems to be the money that has been stolen. Do not rent from Elán vante in la Mesa which is owned by property west so is Elán lofts. Danielle the property manager of Elán Avante is dismissive and will deflect any question you ask about. She is very rude and will make it out as your a liar who should not ask question and just pay. I wish I never rented from this place at all. I complained about a neighbor numerous times to no avail and it just so happen that he went to jail for beating his wife half to death last night. The odd part of the story is the managers even have a restraining order against the guy because he’s a threat to them but seems like if he pays his rent his no danger to the rest of the tenants that live here What a joke!!!"

"Stay far far away! Customer Service is non-existent . My family member recently passed away, he had been there for 15 yrs. While were loading his furniture into the car a parking lot light post fell on us and the cars. We were pretty banged up. The police and ambulance came. Today we contacted the corp office and spoke with Alexandra the Sr. Regional manager, she told me to call the residents insurance, i said he passed away, she still continued to say theres and active policy still and unless i give her the police report she wont provide their insurance comp name. I asked for fax number to provide police report and she still refused ins comp name. She was the nastiest person i've spoken to"

"PLEASE PLEASE beware! Absolutely the worst property management Company I have ever workedfor. They do NOT care about their residents or resident retention. ALL they care about is their bonuses and NOT truly caring about a residents concerns. As an employee it's even worse as a Manager I cared about MY residents but the Regional Managers and Regional Maintenance managers are incompetent and unprofessional. It's ALL about unethical business practices and because I advocated for MY residents and questioned their unethical business practices and was let go with NO CAUSE out of the blue after a promotion because I would advocate for what is right. I relocated my family to take this position and then a month after accepting and moving here they changed my portfolio like 6 times due to terrible corporate management. They have lost and/or let go of so many excellent employees because we are the ones who refuse to become corporate puppets and be treated disrespectful. The Corporate office and owner only care about$$ and cut corners and take care of the bare minimum for their residents. They talk a good talk and act like they care BUT trust me you will be treated poorly as a resident or employee. There are so many better prop mngmnt companies. DO NOT SETTLE and then regret it! Trust the reviews..they are here for a reason......Good luck but not with this place!"