AMLI Park Broadway

"UPDATE: ISSUE RESOLVED As promised I am updating my review upon positive and timely proaction by the Amli team. After my last review and complaint about a recurring water issue it has finally been addressed and fully taken care of by the Amli team. I am very happy with the outcome and am grateful to everyone involved. I can finally wash my dishes in hot sink water! That was the only issue I have had living here and now it’s resolved. I am still waiting for a credit I was told I’d get for the trouble but I trust they will get that credit back hopefully soon. Thanks to the Amli team, I am very happy being a resident. ————————————————— Old review: November 30, 2023 I didn’t want to do this but I am so frustrated. I have lived here for five months and I DO NOT GET HOT WATER In my kitchen sink! Half the time I don’t get it in my bathroom sink. I have called maintenance multiple times regarding this issue. Fidel is always quick to respond to my maintenance requests but in regards to the constant water complaint I always get the same response, “I don’t get hot water either so it’s not only you.” That answer does not make me feel better. I am paying over $3,000/mo plus utilities for this apartment. And at this point it is beyond Fidel, management needs to step in and take this seriously. I am having to wash my dishes in my bathtub IN A LUXERY APARTMENT. I have to laugh to keep from crying. One month ago I sent yet another email to the office complaining about this and Alex sent the maintenance manager Albert to my apartment to check for himself. He comes in, sees for himself I don’t get hot water, tells me it’s because I’m on the top floor there is a “delay” in getting hot water, tells me he’ll throw in a $20 credit and leaves. Haven’t heard anything from anyone. Let me clarify, This is not a “delay”, I DO NOT get hot water at all in the kitchen sink. I’ve tested running the water on blast for twenty minutes and it doesn’t get hot. I’ve talked to multiple top floor neighbors and they say their water gets hot with no problem. To add insult to injury I pay higher rent for being on the top floor, yet management is telling me the top floor gets water slower? I do love living here, but there is something about bad service that puts an impenetrably bad taste in one’s mouth. In the lease, lack of hot water is listed as an essential and critical priority, yet I’ve dealt with this ongoing for five months to no avail. I hope this gets to the asset manager of this property. If and when this issue gets resolved I will update my review rating. If I haven’t updated my review, that means this issue still has not been addressed."

"I just moved to Long Beach in February, and AMLI was the last apartment complex I looked at. I had “settled” on another but something told me to look at this place, and I’m glad I did! It’s beautiful, the amenities are amazing, the complex is very well maintained, and the staff is top tier. Fidel from maintenance is great. All the reviews of him are true! He was nice enough to help me take a look at my car after I clumsily ran over the median in the parking garage, and alerted me to a preexisting problem I didn’t know I had! Besides that, he’s very nice and always greets me. There is another young lady named Daisy who is a part of the maintenance team as well, and she is so sweet and I always see her working so hard! She gives me a bright and cheery welcome every time I see her. Management is great as well. I have dealt mostly with Alex and Brittany and they are polite, and do a great job of addressing any concerns or questions I’ve had. They even call me when I accidentally leave my aftermarket lights on on my car! Overall this apartment has been a joy to live in!"

"My wife and I stayed at the AMLI Park Broadway for ~~3yrs. The overall experience has been great. As the comments say, the staff is sympathetic, and the building is well maintained. However, a few events irritated us (especially when it was time for us to leave the apartment...): - 6 months before leaving AMLI, we asked to extend our lease for 2 months. Unfortunately, the only offer we received from AMLI was a month-to-month lease going from 2.4k in 2021 to 4k in June 2023 (66% increase...). When you have good tenants for more than 2yrs, I don't believe that is the right way to treat them... As we didn't get any other option, we accepted the offer. - A few weeks ago, AMLI decided to close their leasing office on Sundays. Again, I don't believe it is the right moment to close a leasing office as most move ins, move outs, and visits are done during the weekends... We moved out on a Sunday and the leasing office refused to block the elevator + to lend their trolleys because of that... - Nothing to do with our move out but we were also really annoyed by all the alarm testing / errors done in the buildings. It looks like it has been better for the last 2-3 months. Fire alarms in the middle of the night without any communications and/or apologies the next days is unacceptable... Because of these frustrations, we will not go for another lease with AMLI anymore. However, as said above, the overall experience @AMLI has been great and we have no regret about our move 3 yrs ago..."

"Great building with incredible amenities, but the real gem is the maintenance team. Any time I've had an issue, Fidel was there to fix it pretty much as soon as I submit a maintenance request! Anytime there's been an issue, he has fixed other things that I didn't know were broken and provided tips on how to prevent certain appliances from running into issues in the apartment. Couldn't ask for a better experience, and the reliability and friendliness of the maintenance team and Fidel in particular has made my time here hassle-free and very pleasant. Eduardo in the leasing office is also super helpful and went above and beyond numerous times. The neighbors are awesome, and I've become friends with many since moving here. Have been at AMLI for a couple of years and don't have anything bad to say, the building is well maintained, the gym has plenty of equipment, and it has all amenities you could ask for (pool, hot tub, dog spa, gym, etc). Highly recommend if you're looking for a luxury apartment in downtown Long Beach!"