5550 Wilshire at Miracle Mile by Windsor Apartments

"Excellent staff that’s very personable and works hard to make sure the residents have what they need. The building events are awesome and I always feel at home here. Highly recommend!"

"5550 Wilshire experience: - My child indicates that Crystal Beard is verbally abusive, dismissive and a "bully." - The Windsor office lied about an event they said involved my dog Puppet and me. It didn't happen. I was not home and the dog walker had the dogs. This incident was reported to us through a notice to remedy or vacate sign taped to our door two weeks after it allegedly happened. Kaitlyn indicated she should have called first. - I can verify exactly where I was at the time of this alleged incident. - Windor Management stated that I asked for the elevator to be empty when we're in it. I did not ask for the elevator to be empty when we were in it with our dogs. We said, given, what was reported we would move the dogs up and down in a stroller but wanted assurance that would be sufficient. This conversation started with Kaitlyn but was interjected into by Crystal Beard who became verbally abusive and dismissive. - I have multiple records documenting this distinction. It's ignored. - Windsor communities maintenance worker (not Jermaine ' who is great) told the office we had a rabbit. We do not. Crystal Beard called me while I was in Africa and called my child a liar. - When asked for a maintenance request and asked them to call because I was recovering from surgery the management sent a maintenance worker to our door (not Jermaine) and he repeatedly rang our doorbell - 6 times. - I have record of this request for a phone call first where I explicitly state I am recovering from surgery. - Crystal Beard sent an email stating she and I had spoken on the phone about an issue. We had not. She said it was a "typo." That's when she called me aggressive and got her late firm involved. - I have written record of this. - We had no dishwasher for more than a month. With Windsor management continuing to replace broken ones with other broken ones. Multiple times. - I have all those requests. - Our ceiling leaked - significantly- during the rainy season. When reported it was initially ignored. Then a hole was cut in our ceiling. It stayed like that for months. I requested, multiple times, to have a schedule of repair and was ignored. Ultimately, I was forced to call the city. - Despite the volume of preparations needed to prepare our apartment Windsor Communities chose to give us the minimum of 24 hours notice to make arrangements. When I said it wouldn't be possible because we were out of town and we'd need more notice they mis-informed the inspector saying I had refused. This was false. - Keep in mind this made three rooms in my house unusable. - We let two workers in at the scheduled and original time. They spoke to my housekeeper and said they were going to get paper and left. Not returning. - We heard nothing from Windor Communities only from the inspector who informed us of the false statements made by Wallace Law about us not cooperating. They failed to mention we asked for more information, requested a reasonable amount of time and attempted to communicate. - I have this well documented and the city inspector can verify this. - We had to hear from the city inspector when it was to be rescheduled- with no information about how long it would take. Despite us repeatedly asking so we could accommodate. - I have this well documented. - Despite asking for a time schedule ' we were ignored. Our house was 2/3 uninhabitable for 14 days. We had to hire help for our dogs and find alternative accommodations. We have not been provided any assistance or financial compensation. This was a structural issue with the building. - The latest absurdity being that I asked for a revision to our lease renewal I received notification today that I never received it because I "unsubscribed" from their email list - which doesn't make any sense, at all. This is 14 examples of abuse by Windsor Communities and Wallace Law and shows a pattern of lying to officials and ongoing harrasament and abuse."

"We love this facility! We've lived here for over six years now, and recommend it highly. The building is very well built, so it's very quiet and enjoyable. The maintenance staff is very knowledgeable, and addresses issues promptly. Several times a year the office hosts a social events which are very enjoyable. We highly recommend this facility to all of our friends and relations."

"I can’t rave enough about this place! The property management is amazing! Crystal, Catrina, and Kaitlyn are all fantastic and have some of the best energy. They make living here a great experience with how effective they are at their jobs. The neighbors are all very friendly and super respectful as well. Very happy with my decision to move here!"

"Loud neighbors, alarms go off every couple of weeks, water shuts off very frequently. Management will not assist with anything, it feels like management is hostile towards us and can't wait for new tenants to replace us so they can get their commission. Rent goes up 10% a year and now with Covid we are paying $1400/m more then new tenants, they will not reduce our rates. Their contract locks you from every imaginable direction. The new reality with Covid is that they reduced our rights to the absolute minimum. Stay away from this greedy corporation."