Alto Pharmacy 4240 Kearny Mesa Road, San Diego, CA 92111

"Imagine my dismay when I opened the package to find ..(drumroll) .. no caramel! Those little caramels are the high light of every delivery. To be honest, when I see that Alto is delivering, the anticipation brightens my day a little bit, but alas not yesterday! Hope this feedback is helpful!"

"This was a terrible experience. Maybe it’s because the medications I need are not readily available at a regular pharmacy AND cost close to $4K in one order that REQUIRES a signature on delivery. But having a delivery tracker that first says 30 min away and proceeds to push the ETA back an hour multiple times until it’s now saying 9:45pm doesn’t instill confidence or convenience. The delivery person shows up exasperated and without saying hello in response to my greeting tries to get me to sign the screen without me knowing what’s in this box. I said I’d like to make sure it’s all here and they said “well you’re the last delivery so it can’t be wrong.” I explained that these are time sensitive medications and I needed to make sure it’s the correct stuff and opened the box. The delivery person said “I have to go, you got it,” took a picture of me and the box and left. While I’m sure this delivery person was tired and tried to say that they left an hour after they were supposed to start delivering, the whole interaction was really unprofessional. And while I didn’t have choice as to where my doctor sent the Rx, I will certainly not be eager to order anything like this via Alto again."

"Repeatedly messed up my prescription, offering only 30 day supplies when they need to be offering 90 day supplies. When asked about it, they made me go back to insurance and work with my doctor to get to the bottom of it. They then fixed the mistake for the next prescription, but immediately made the same mistake on the next refill. Stick to a local "mom and pop" pharmacy rather than Alto since they're better at answering their phones and not making mistakes with life saving medication."

"The progesterone received three days ago is a medication that is about to expire, with a shelf life of only one month. Previously purchased ones have a shelf life of four months, which means that regardless of whether the medication is opened or not, they must be discarded next month."

"Alto Pharmacy is very easy to work with, their staff are very professional and caring. Their delivery service is on time and they have good communication as to when the package was delivered. Overall a very good experience with this company. Thank you."