OYO Hotel Medford North OR 518 North Riverside Avenue, Medford, OR 97501

"For those of you who are booking rooms through third parties, you should know that this used to be a fairly nice motel. But since the fires.burned through our area and left thousands homeless this motel was purchased by the city to house it's homeless population and it sits right next to the city park where all the homeless hang out. Not that there's Nothing wrong with most of these people. But there are quite a few mixed in with the good ones that arent people you wanna be around. Unless you're looking to buy/sell drugs or to get your things stolen that is.. I didn't even know they still rent rooms. But I would stay away from this place.."

"Worst experience of my life DO NOT by any means book through Expedia or with them at all! The hotel is supposedly through OYO. When I showed up in per emails it is north Medford motel or something along the lines. So when I showed up I was not sure if I was at the correct hotel but I was I had corresponded with them through email and tried to call. I booked at 7 PM through Expedia I will add that immediately after booking when I read the whole confirmation it said the check-in was 7 PM unless further notice was given which confused me as to why I would be able to book the hotel but I emailed them and have pictures of the responses below although some are automated I was under the full impression that everything would be fine. I arrived at 1 AM with no one being at the front desk. I was aware that there was a live in person to check me in at some point I called both numbers to see what I could do about the late checking I confirmed. After speaking a little loudly with a representative after getting the impression I would not be checked in people who did not look like but were supposedly management came to ask about the situation. I was told that this happens all the time they have told Expedia that they're no longer taking bookings and I could cancel easily online. I was very frustrated and tried to troubleshoot any way I could at some point I had contacted Expedia and they said if they could contact the hotel they could possibly use What I had already paid for this booking and they would try to find someone in partnership to get me in. They were not able to get in contact with the property the property also had a third-party agent that deals with most of their bookings and seems to be extremely misinformed with any policies. Since Expedia was not able to contact anyone from the motel I was left roaming the streets of Medford being Halloween even with money I had no other option for hotels and I had an interview at 3 PM the next day everything went well in the interview and I am fine now but I do not want anyone to go through this experience again with Covid going on people are cutting back on customer service and it is getting harder and harder to trust these third parties they would like you to book through and even the hotels themselves which don't answer phones and offer cheaper rates through online third parties. I'm not assuming but it also seems like a great scam to have Expedia Book and to be charging people yet not having rooms and having your policy be no refunds under any circumstances including THEIR OWN. Want to save anyone the hassle I'll admit to my own mistakes but this is a rip off no one should go through. I was looking for cheap pick somewhere with more protocol like motel six if you have too."

"Please, don't stay here. I showed up at 5pm after purchasing a room online and the doors were locked. I called the number provided on the door repeatedly but no one answered, even though the lights were on in the lobby and office hours were until 11pm. After waiting around for an hour, I just left. I'm not sure if it's a scam or what, but I would avoid at all costs. There is literal garbage piled up around the office and this place is a dump. Please, don't make the same mistakes I made."

"The worst experience I've ever had with a motel. I booked August 5th I arrive at 9:20 p.m. there's nobody at the front desk I've already paid for the room through Expedia so I repeat repeatedly called Expedia and the hotel trying to reach somebody so that I could get into my room finally after 3 hours I booked a whole another hotel across townhere we are August 19th I still have not received my refund today I spoke to them after the third time and they said that they need to review it to find out if they want to refund my money today I went to the hotel the hotel called personally and wanted to refund my money and that's what expedia told me was it they're going to have to review it I have no idea what they're reviewing the hotel called personally I was there why are they holding my money? Expedia says that it could be anywhere from 7 to 14 days from today August 19th when this happened August 5th I asked for a refund August 5th"

"Prepaid through Hotels.com. Arrived at motel, which was a dump. Only room they had left, walked in to find the room was already occupied. Manager was very unprofessional. Didn't say a word to us. Left the clerk to deal with us. Had to find and pay for a room somewhere else, late at night. OYO, the company that own's this derelict motel has refused to refund our money. Very unhappy about the whole situation."