Sutter Health 701 E El Camino Real, Mountain View, CA 94040

"Extremely hard to get proper appointment. When we get one, we get one on weekend. Then when we visit we're told doctor isn't available for our inspection. Need to wait another month."

"They charged me for preventative tests which supposed to be covered 100% by insurance!! It's taking them forever to fix this issue! I don't even know if they will fix it! It seems like all my phone calls and messages are getting nowhere! They charged me for a wrong doctor visit last year and never fixed it! What is happening to Sutter health? Long waiting lists for doctor appointments and all these payment issues!! I'll definitely change my clinic this coming year."

"Nice surgery doctor and nurse. Good app for patients. However, interface, communication etc. with Sutter Urgent Care is bad. And orthopedic surgery counter lady was very rude on Tuesday morning. VERY. Also, operation level is poor - they forget to hand out important documents so that I had to come to the hospital again after anesthesia etc."

"During such trying times, everyone here has always been wonderful and patient and kind! While the patients themselves are orderly and polite."

"3 hrs and still waiting to be seen in the Urgent Care - I understand that there can be wait time but telling people they are advised to stick around else their appointment will be cancelled sounds like "our time is more valuable than your time". Wait time also is not as suggested at check in time - mine was max 1.5 to 2 hrs. No updates either - for a hospital this size they could use some tech to streamline the whole process and experience. No cafe so tough luck if you didn't come prepared."