Sutter Urgent Care - Mountain View Center

"I was impressed with the urgent care. I had a stomachache. Dr. Colly ordered a Cat scan to make sure what happened. No Cat scan working on Sunday, He got someone on call to do the job. I got treated immediately after the diagnose of Diverticulitis. Very thorough and efficient. Really appreciated it"

"My husband was having trouble breathing and we received prompt assistance. Because he had complete blood work it took a bit of a wait until the results were ready. The staff was terrific and always there to assist. First time, great experience, very thorough."

"The amount of time I spent was short, I was attended to in a timely manner, and everyone was kind, caring, and professional with the exception of the bald man at intake, who spoke in a rude, impatient manner to me and all but one other person who came to him. It was shocking and off-putting. Abruptly saying "I'm not available!" or "Don't you see that I'm busy?!" to patients in distress who have yet to open their mouths as they near his counter, and in an annoyed, irritated manner "You should have gone to the ER! This is not the place!" to the man who just stated he believes he's having a heart attack is unacceptable. Those same messages can be conveyed politely and professionally. Being left alone at the front desk for two hours, I heard him complain to a coworker, should not be taken out on the patients."

"We all know about the long waits at Urgent Care. Yet, when you need to get checked out right away that’s where to go. Sutter Health staff were very friendly, professional, and caring. The wait time was accurate, and once I was out in a room I felt that I was granted all the time needed to address my concerns."

"While the wait was long, approximately 3-4 hours, the service and care I received was excellent! The staff seemed to really care and wanted to help me get my issue resolved. I saw Dr Nguyen and she was very helpful and caring. She performed her exam and then proceeded to explain what I had and how she could help. She made sure to answer any of my questions and alleviated my concerns. All in all, a very positive experience!"