Dorsch Collision Center

"Needed a windshield replaced on my Ford F150. I kinda got lost in the customer service chain when requesting my initial estimate. Brendon cleared it up, got the work scheduled and it looks great. They cleaned the truck cab and exterior. Professional, courteous service."

"After backing in to dumpster Dorsch Collusion Center did fantastic job making my vehicle look presentable again. Thank you!"

"After hitting a deer, Progressive had my car brought in for repairs at Dorsch. They had a lot of work on their hands at the time and my repairs took nearly two months. I had to call for updates on my repair and was surprised when the pick-up date was delayed twice and they didn't notify me. To make things right, Dorsch offered me a free rental vehicle and compensation for the time I spent waiting without a vehicle or rental after having insufficient communication from the repair shop. It was a long process but they were determined to make sure I was happy, which I very much appreciated. The repairs look good and they detailed the car as well!"

"I brought my vehicle in after a very unfortunate incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted directly. I was the only person the vehicle was registered to and the only one to be there in person. After the collision center left several messages at the wrong number (they were forwarded to me) I contacted them to let them know they had the wrong number. They contacted that wrong number 2 more times after that and still had not contacted me directly. I had my vehicle scheduled a month and a half out. When I dropped off my vehicle, I filled out another form on how I wanted to be contacted. A day later they contacted the wrong number again to let me know it would take 2 weeks rather than the initial quoted and agreed upon 1 week. I called back and left my number again and never received a call back. At this point my frustration level was high. I stopped in in person the following day to have the wrong number deleted from any association with my account. I also expressed my extreme frustration with the noncommunication and the schedule change. I admit I was upset but at no point did I attach any individuals. I am upset with the situation and the process. I was told that there was nothing they could do about it. I asked for a vehicle to drive since the car was going to be tied up for longer than originally planned. I expressed I did not have time to sit around, and I was going to pick up a driver for the “loaner” to have the paperwork ready when I returned. Upon my return there was no paperwork completed and they wouldn’t complete any without a credit card. I would not give a card for what was not my fault and have to pay for their errors. At this point I was told I would not be getting a car without a card. I expressed my frustration in the situation again and proceed to lodge a complaint at the main building. My complaint was heard, and I felt listen to. The person requested some time to investigate my complaint and get back to me. I agreed. Shortly after I left, I received a call from the collision center manager stating he hear how I treated his employees, and it would not be accepted, and they do not wish to do business with me. I needed to come, pick up, my vehicle and take my business else ware. Never did this person ask my side of the story or address any other issue. I can’t say how terrible the customer service was by the collision center. I will not recommend nor do business with them ever again."

"Took our 2017 Ford Edge in to get rear lift gate spoiler replaced. From the first call to set the appt up to when I walked out the door to leave, the staff was courteous, knowledgeable and friendly. The knowledgeable body tech was considerate and very willing to work with me knowing I was driving two hours, one way, for this appointment. They were on time and waiting for me when I arrived. They went out of their way to make sure I was satisfied with the work and took care of my vehicle. Pat the service representative was great! Thanks!!"