Valvoline Instant Oil Change 3594 East Washington Avenue, Madison, WI 53704

"Whoever the manager with the blue Subaru wrx is. You need to fix your attitude. Went for an interview. Showed up early. Dude arrives. I walk in say hello I'm here for an interview. Nothing. No response. He walks in front of me and I'm talking to him and he just blatantly ignores me. Goes in back slams some papers down. Doesn't even acknowledge someone wants to come work there. So I left. They missed out on a hard working employee. The regional manager needs to teach some good customer service skills to this clown."

"In July 2023, I took my wife’s car to have the oil changed. At a bare minimum I expect an oil change facility to put back on the car everything that they took off of it. After leaving this Valvoline instant oil change on East Washington, I began to smell oil. I assumed that a little bit had spilled on the engine. But a couple of days later when my wife mentioned the same thing, I took a look and realized that they had not put the fill cap back on. Engine oil had sprayed all over the engine compartment. I drove the vehicle back to Valvoline instant oil change, and the area manager was there. He told me that he would be happy to pay for an engine detail. I was told that if I came back with the receipt they would reimburse me. The next day I returned with the receipt and gave it to the manager of that location. It’s been over six months. I’ve sent numerous emails complete with a photograph of my receipt for the engine detail. Philip Phistry has yet to make good on his promise to reimburse me, Despite reassuring me on multiple phone calls that he would. The incompetence demonstrated by leaving the oil cap off could be considered a mistake. But failing to reimburse me after saying that you would demonstrates poor character. Update: On February 16th I received the reimbursement for my engine detail. Philip Phistry made good on his promise. Thank you for doing so. Word is bond."

"Unfortunately I forgot his name, but a blonde/red haired man helped me get my oil filter off after I struggled for a few days and didn't want to stab it. Also gave me a tip on reading the (in my opinion) hard to read gmt900 dipstick, among other things for no charge. Definitely recommend this service, as they are all friendly and willing to help, they are patient and take their time to explain, and most importantly they are honest people."

"Was -15 F outside. Headlamp was out. Purchased new lights from AutoZone but couldn't get the lamp out of the socket. The clerk at AutoZone recommended Valvoline across the street. The Valvoline guys had it replaced in under 10 minutes for under 20 bucks. I will go back when I need an oil change. They earned my business!!!"

"The synthetic oil change was well over 100.00 which seems absolutely outrageous for an oil change. Super frustrating and I will not ever visit nor recommend Valvoline again for any service. Time to revisit your price points and your customer base."