RockAuto, LLC,

6418 Normandy Ln #100, Madison, WI 53719, United States

"RockAuto’s purchase experience is a great example of how to run an effective online ordering business: user-friendly website interface that’s easy to navigate, making it simple to locate the necessary part. Generous parts inventory, competitive pricing and fast shipping. So thank you RockAuto for making it accessible to be able to keep my clunker alive and out of the scrapyard. These magnets also made my day "

"Can't say enough about this company, they've got all the hard parts to find for my little 1990 mx5(you muricans call them Miata's) at great prices that are pretty much half the price of parts bought here in Australia. Also worth noting is their super fast standard shipping, ordered on a Monday and arrived the following Wednesday so pretty much 8 days to get to Sydney Australia. Thanks guys, I'm sure I'll be needing your services again soon for my project."

"I ordered headlamp assemblies for my 2015 Honda Accord Touring Model and the electrical connection was incorrect so we could not install them. I asked for a return which they did, however, I thought the form was not very user friendly. I didn't know they do not pay for shipping and was going to cost $200 to send them back but the parts were only a little more than that. There's no customer service telephone number so you can't speak to a live person, just email and the form you fill out for the return. Do not use them. You get less than what you pay for due to the customer service."

"I ordered a headlamp for my 2012 GMC Savana 3500. Their parts catalog is very easy to navigate. I selected my year, make and model, and selected the part I needed. When the part arrived, it was obvious this was not the correct part for my vehicle. The part numbers on my receipt, on the outside of the box, and on the part all matched. The packing slip and shipping label both stated it was for a 2012 GMC Savana. I initiated the return process on their website. This took quite some time as they ask many in depth questions to figure out why I am returning the part. When I finally completed the return, they stated that they shipped the part I ordered, the part should fit and that neither they nor the manufacturer of the part did anything wrong. My only options were to either keep the part or return it for a refund minus the shipping cost. I feel I am entitled to a full refund since their parts catalog stated this part should fit my vehicle. I could not find any email or phone number to speak with a live person to explain the issue. I WILL NEVER ORDER PARTS FROM ROCK AUTO AGAIN."

"My first order from Rock Auto arrived today in 3 different boxes. They sent one of my 2 rotors by itself in a box 10Xs the size needed and packed so loose that the rotor was completely out of the box. All of the boxes were packed like a 5-year-old got a hold of them. Actually, a 5-year-old could have done a better job. All of the original product packaging is damaged. Hoping the parts themselves are in good shape but this will probably be the first and last order with Rock Auto."