Kunes Mad City Mitsubishi Service 920 Ann Street, Madison, WI 53713

"The customer service from Ian Eichelman was phenomenal! From first greeting to walking out with the keys he was understanding and helpful all the way through. Definitely ask for Ian when coming here to get your new car!"

"Easiest, fastest, friendliest car buying experience I have ever had! They did such a good job, we went back a few days later and bought another car! Marshall was amazing and everyone else was super helpful as well!"

"I bought a car from them that wasn’t fully serviced, they sent me a message saying the parts I needed were there & to call and schedule an appointment. Every time I’ve called to set up an appointment nobody knew what I was talking about or they would transfer the call & I wouldn’t be connected to anyone. The communication there is really poor. I have a ‘We Owe’ agreement with them stating that they would fix the parts that were messed up on my car for free if done within 30 days. That whole time I would call and deal with complications. Nobody seemed to know what was going on, I’ve expressed to them that I’ve spoke to numerous people about this issue and would just simply want it resolved. That never happened and they told me the parts they owed me I now I have to pay for because it wasn’t done within the 30 days. Mind you, I made a continuous effort to schedule an appointment, they were just bad at communicating"

"Today, we came to the service center for a few things that were broken and missing in my cousin's car. There was a disconnection between the front left and right wheel arches and the front bumper, and it needed to be repaired. While trying to fix it very unprofessionally with pliers, they broke the bumper on the right side and visibly damaged it on the left side. After my cousin reported this, they claimed they didn't do such a thing and insisted it was already like that. They made my cousin look like a liar, saying things like, "No, it was already like that." Such dishonesty shouldn't happen. It shouldn't. After selling the car, you shouldn't and mustn't treat it this way."

"Today, I came to the service center for a few things that were broken and missing in the car. There was a disconnect between the front left and right wheel arches and the front bumper, which needed repair. In a very amateur way, they tried to fix it with pliers, and on the right side, they broke the bumper, while on the left side, they visibly damaged it. When I mentioned this, they claimed they hadn't done anything like that before. After insisting, they treated me as if I were causing trouble. Such dishonesty shouldn't exist. After selling me the car, you shouldn't and can't treat me like this."