Holiday Inn Express & Suites Murrieta - Temecula, an IHG Hotel 24761 Hospitality Place, Murrieta, CA 92562

"Overall great experience. Breakfast was amazing and delicious. Only downside was the hallway air conditioning it was a little stuffy otherwise fantastic everything else"

"I booked this hotel though priceline an mistakenly booked an extra night. When I checked in the front desk agent told me I could call priceline to get the refund. They ended up calling her and she confirmed but wanted priceline to call back on checkout day to remind them. ADRIAN was the one who was working when priceline called to confirm the refund and he denied it! I wouldn't trust this shady hotel v again. Also, one of the bedside lamps didn't work"

"I have stayed at several hotels around the area over the last couple years for work. This has been the cleanest and better of the hotels. I will continue to come back here."

"At first everything seemed to be above standard, as what you would expect from such a new hotel. I don't know what the deal is with their smoke detectors however on 3 separate occasions it had went off on its own. One time was from my girlfriend straightening her hair. Then from microwaving a digorno microwavable pizza. Finally, when I was ironing my shirt for the following morning. Each time time we received a call from the front desk asking I'd everything was okay in which we explained the situation. The following morning we got a knock on our door at 8 am from a guy weilding a ladder saying he needs to check out the fire alarm. Being still in our sleepwear we asked for a few minutes. The man walked in and spent the entire time looking at our belongings in the room. When he got just below the fire alarm he picked a little chunk of deodorant that had broken off from the stick examining it closely. Barely glanced at the smoke detector which still had solid red lights. Then proceeded to tell us that we were wrong about our claim that those lights had been on since the first time it went off two nights prior and accused us of smoking cigarettes and that he could smell them. For one, I do not smoke cigarettes at all. We quickly deny his accusation and he leaves. Shortly after we receive a call on the room phone from the front desk asking what would be a good time for someone to come by and reset the alarm. We agreed on noon. Noon comes by and it's the same "technician" or "maintenance man." Weilding the same ladder and not one tool on him he claims that we need to be out of the room for 30 minutes while he resets the smoke detector. During his previous walk-through his eyes were studying all of our belongings rather than the smoke detector. The front desk did not say some strange man was going to be in our room unattended for 30 minutes. Every other hotel I've ever been to. When a room needed some sort of service done not once has it been required that we need to leave the room while it was being serviced. I tell him that we were not notified of anything like that and I do not feel comfortable with a stranger being unattended in the room without anyone being here. Once again this man has no tools, just a ladder. He says that the fire department will have to come and remove me from the room to reset it. That's if I don't allow him to be in the room unattended. I tell him that the best I can do is wait in the entry way by the bathroom with the door open. This still wasn't good enough for him. Annoyed I stood out in the hallway with the door ajar listening and he did not even undo the ladder to touch the smoke detector and was in the room for a matter of 3 minutes. This was an absolutely bizarre experience. I've had belongings stolen from my room from housekeeping at other establishments and I'll be damned if I let that happen again. Whatever this man was in my room to do it had nothing to do with our smoke detector. How did a task that was supposed to take 30 minutes now magically be finished in a couple minutes? I believe he had every intent to rifle through our belongings if not that his purpose seemed to be of malicious intent. Never have I ever heard of reseting a smoke detector being such a "safety hazard." That all occupants must be vacated from the room. Experience had red flags written all over it and whatever that man did was not in the best interest of serving the customer."

"I stayed here with my family for 8 nights in August 2023. Everything would have been good except that my engagement and wedding rings along with other valuable jewelry were stolen in this hotel by the cleaning staff. I reported to the hotel manager with all the details surrounding the theft. She initially acted nice, promising to investigate and file insurance claim for refund of the value of the jewelry. After a couple of follow ups, she stopped taking my calls and has not lived to her word to file the claim or contact me."