Zimbrick Hyundai West Service Center 1809 West Beltline Highway, Madison, WI 53713

"Went in for a weird issue with my door that was under warranty. I showed up a bit early and they were able to see my right away, fixed the issue, and were friendly!"

"Next available date for service on the 2023 Hyundai that I purchased last year was 13 weeks out. Zimbrick East was still bad at 6 weeks out. Why are they selling vehicles if they don’t have the capacity to service them? Hyundai should pull at least one of the Zimbrick dealerships in Dane County and make them deal with the consequences of competition The dealer in Janesville was apologetic about not getting me in until the following week."

"If I could give 0 stars I would. Expect any quotes you get to be an additional $100 at least when you go to pick it up for "miscellaneous" charges. My husband took our car in for a recall while I was in the hospital and we get a call from Jeff in the repair shop saying they have $2000 worth of repairs they can do to our car while it's there. We say no to everything except one item we didn't know much about that was said to be $260. My husband SPECIFICALLY asked if that $260 was including labor. Jeff said yes. We go to pick it up and ended up paying nearly $400. I also asked for a printout of all of the things he listed over the phone and the quotes in case we wanted to get the services done at their location and they didnt provide my husband with that when he went in to pay. I wonder why..."

"I'm honestly getting really, really tired of this place. It seems like every time we go in there for service, they try to sell us more service than we need. And no matter what, DO NOT believe what they tell you about tires. A couple of years ago, they told us that my wife's car needed tires; and that the tread was down to 2/32 remaining. I looked at them, and my father-in-law looked at them and said "no way." Didn't change them. 3 months later when we took it in for another oil change, somehow all 4 tires still needed to be replaced, but they were all at 4/32 tread left. The tires GOT BETTER with 3 months of driving. Right, because that happens every day. So, either the techs don't even actually measure the tread, or they don't know HOW to measure the tread. Either way, would you trust them with your car??? It's one thing if that was an isolated incident. This summer, my wife's car is in for an oil change, and guess what? "You should probably think about new tires before the snow starts this winter." My dudes, these tires are 20,000 miles old. Even without measuring them, I can tell that they have a TON of tread left on them. Stop trying to rip off your customers. I hope nobody actually bought new tires from you when they didn't need it. The sales department has been great, though, honestly. Which is why I give Zimbrick 3 stars. But their service department? YIKES with a capital YIKES."

"Bought a crossover for my Parents (small SUV) from there and they love it. Carlos is a great example of the awesome salesman that work at Zimbrick!"