Vibe Hotel West Hollywood

"The room is clean and the staff are very friendly"

"Good value for money. For a few days it's ok."

"This place is deceiving. It's a hostel, not a hotel. I didn't actually see any signs suggesting this was the Vibe Hotel... it's all the Banana Bungalow. The man at the front desk was the rudest I have ever met when staying in accommodation. The office had misplaced my booking details but he automatically and aggressively blamed me. I insisted he look again and luckily he realised his error. The luggage room was not securely locked. I had my own room thankfully. It wasn't super clean but was acceptable. The layout of the building appears to be some kind of old hospital or medical facility. The bed was fine besides a mattress cover that made it really hot. The property claims to have central air conditioning but I never felt it on. The room was stuffy but ok if you opened a window during the day. The hostel is on a busy road but I wasn't too bothered by the traffic. The location is decent to get around to different parts of LA (close to buses) and to some bars and restaurants on Melrose Ave. I never felt unsafe in the area but there were the regular LA problems of homelessness and drug use. If I had realised this was going to be a hostel rather than hotel I may have been happier with the accommodation but just be wary it may not be what you think it is."

"Hilariously Insecure: A Comedy of Issues Positives - Niles and the guy at the front desk with long hair were great. Super nice and do everything they can to make sure you have a good time. Negatives - When I came to check in the door was locked and it required a code to get in, which typically is a great idea, if the code wasn't clearly visible, bold, and in huge font on a sign 2 feet away through the window. I was able to walk right in. My first night when I got back to the room, there was a girl laying in my bed watching TV. Sounds like she checked out the day before, but her key was never deactivated. Needless to say, I had to pack my stuff and move rooms. I obviously wanted to use the safety deposit box in this new room, but it didn't work. They were unable to get it fixed during my stay so I had to take my valuables with me every day. The next morning I woke up and there was no running water, so I had nothing to drink and couldn't shower. Checking out I asked to store my bags in their "secure storage" which is a room with a keypad for entry. If only it worked... but no, the door was opening with no code. All this happened over just 48 hours, Management's response? No action and no refund. The employees were asking me if Management spoke to me about all the issues... nope. Never tried. Code access that isn't publicly visible, deactivating cards after someone checks out, and a secure bag storage is what you learn during the first day of hospitality management 101."

"This hotel is an extension of banana bungalow. Our first night wasn’t good, we arrived late and nobody was there for checking us in, so I recommend letting them know the exact time you’re arriving. I am giving 4 stars because they really took care of the issue, they made us a huge discount, let us stay next day and save our luggage, they have nights with free food and activities, and it’s a really good price for a private room. The people is nice. The morning receptionist was helpful. The area is ok, is not super safe but the bus is in front of the door, it was easy to transfer and move around. Besides our first day wasn’t good at all, they took care to make the rest of the stay better. Thank you!"