Hampton Inn Livermore-East Bay

"Stayed here for one night. Found mouse poo under the pillows. When I told the front desk, they were not surprised and they did not seem too bothered by it. The simply said they would give us a new room and gave us the room next door to the mouse room. That room had black hairs on the bed and the towels. Not overly impressed with cleanliness. That said, it was better in the second room. They did not offer us a discount or even apologize in any way for the experience though…"

"I was extremely disappointed in how the staff behaved. My uncle supposed to stay at this hotel for my wedding. The night before his trip he got into a serious car accident and he and his girlfriend were sent to the hospital. His girlfriend broke her arm so they had to cancel their plans. He notified me and asked me to cancel his hotel room for him, which he told me 5 minutes after midnight, the day he was supposed to check in. I called immediately to ask for the reservation to be cancelled by the employee refused to do so. I went the next morning to speak to a manager and again they refused to help or or show any consideration to the matter. I was appalled by the lack of empathy and kindness the employees at this hotel offer. Not once did they try to cancel the reservation, nor did they make any attempt to help reduce the rate for one night. Instead they stuck by "corporate policy." If you value kindness and empathy in hotel employees, avoid this hotel at all cost. The employees here are soulless and have zero care for you or your situation. If you have an emergency, don't expect anything from this hotel except your money, because that's all they want. Corporate greed at it's finest."

"The rooms are always clean and the price isn't too bad. I love that they have the big bottles of shampoo, conditioner and body wash in the shower. It makes it easier to know I don't have to pack my own and I will have enough to actually shower. They have a continental breakfast and it's presented nicely. I always enjoy my stay here."

"A clean, tidy hotel. The room is basic but had everything I needed for a comfortable stay. Very clean and well taken care of. The checking was fast and simple (leave a credit card number for incidentals). Breakfast was well stocked and with plenty of seating. Coffee was good. Lots of parking. No complaints from me. Exceeded my expectations."