Hilton Garden Inn Livermore

"Very good experience. Every staff member was friendly and professional. The hotel was very clean and well maintained. The location is convenient. Thank you for a great stay and I'll be back here next time I'm in town."

"As a loyal Diamond member of the Hilton, I recently had a profoundly disappointing experience at one of their properties that compelled me to share my concerns. My stay at the hotel was marred by inadequate housekeeping practices and a disheartening lack of response from the management team. First and foremost, I was shocked to discover that the housekeeping staff were using the same towel to clean the toilet and then proceeding to wipe down the bathroom countertops and handles. This blatant disregard for hygiene standards is not only unacceptable but also poses serious health risks to guests. It's distressing to think that such careless practices are being employed within a reputed hotel chain like Hilton. Upon discovering this issue, I promptly brought it to the attention of the hotel manager, expecting a swift and appropriate response given my status as a Diamond member. However, to my dismay, my complaint fell on deaf ears. The manager seemed unwilling to acknowledge the severity of the situation or take any meaningful action to address it. This dismissive attitude only compounded my frustration and disappointment. As someone who values cleanliness and expects a certain level of service from a brand like Hilton, this experience has left me deeply concerned. The disregard for basic hygiene standards and the lack of accountability from the management team are simply unacceptable. In conclusion, I urge prospective guests to think twice before booking a stay at this particular Hilton property. Despite being a loyal Diamond member, my concerns were ignored, and I was left feeling disillusioned with the level of service provided. It's essential for Hilton to take immediate steps to rectify these issues and ensure that such lapses in quality are not repeated in the future."

"We are currently on night 3 of our stay and in room 207 and were awakened 20 minutes ago at 12:50am, by drilling and metal scraping outside of our window. Looked out our window and a man is moving a piece of metal around. Called the front desk and was told “they’re cleaning the hood” and “we should’ve never been put in that room” due to scheduled cleaning. 30 minutes later, said cleaning is still happening. Cleaning in the middle of the night!! Right outside our window!!! We’re in disbelief that any “scheduled cleaning” would happen in the wee hours of the night directly outside a guests room."

"I have stayed hear multiple times for business when in the area. I like the location as it is easy to get on and off the freeway. There is a little noise early morning if backing up to the Costco side of the building (back) with trucks, beeping etc. but nothing earplugs cant combat. The front desk employees are very nice and pleasant. Parking is ample an free. Area is safe."

"First and last time staying here. Am an elite member yet treated as if I was a bother to them. Extremely rude service at an increased price. will not stay here again. I would suggest picking another place if you want just the minimum of service. The room was sub par as well. Paying it forward so you don’t experience what I did. Owner of this property clearly does not care at all."