The Rise Walnut Creek

"I recently moved toThe Rise in Walnut Creek after living into a private home for 20 years. I was nervous to say the least. I did alot of reseach and visited many other apartment building before making my final decision. What stood out to me above everything was that the managment staff was extremely patient and professional in helping me find the right unit and addressing all my concerns. I would like to especially thank Harold for his exceptional knowledge of the building and his service quality. Also would like to send compliments to Amanda, Xavier and Mary who all went above and beyond in making sure I was happy. The building is gorgeous, high end and super clean. I am a VERY detailed person and the management of this building is above my expectations. I am grateful to have made the decision of moving to The Rise. In my opinion, it is truly the BEST in Walnut Creek! Thank you everyone! Stephanie Tice"

"Nice luxury studio apartment in a great neighborhood but terrible service/support. I booked 3 nights and upon checking in I noticed that the dishwasher was full of dirty dishes and secondly the bed sheets were not fresh and had make up stains on the pillow cases. I texted the 24/7 contact # and after 3 hours of waiting they were still "looking into the issue". At that point it was 10pm and I had enough and moved to the Residence Inn by Marriott down the street. I understand this is not a normal hotel but it can't be THAT difficult to have the on-site contact bring up fresh sheets or move me to another unit. Extremely disappointed and frustrated."

"I arrived at the Rise early and was told there was an early check in fee of $40. I agreed, having nowhere to go for the next four hours and flying all day. Housekeeping prepared my room. I noticed when getting to my room, my sheets were not changed, floor had not been vacuumed and there was hair on the shower wall. I called down to the front office and had to text them (you can only leave a message). I had to ask for my room to be cleaned which I was told would be done the next day. Fast forward the next day, I came in, they said room was cleaned. Sheets were changed, floors vacuumed, however, hair was still in the shower! They did nothing to help make this bad experience right. I would not recommend staying here."

"Very nice, convenient and clean. Two gripes.. I don’t like smart TVs in hotel rooms and the pillows have no support. I know this is standard at hotels but why even have a pile of it doesn’t hold your head up while sleeping."

"Beautiful building and wonderful staff—particularly Amanda, Harold, Marie, and Elvis. Marie is an absolute delight and welcoming individual to talk to. Harold was very patient and accommodating during our tour and even stayed past office closure to help us decide on a unit. After choosing to move in, Amanda and Harold helped expedite our move in to minimize any inconveniences. Very happy with the Rise so far!"