Marinwood Inn & Suites 275 Alameda del Prado, Novato, CA 94949

"So I booked this hotel for an upcoming wedding I'm going to be attending in the area. I booked the executive suite for my brother and I. So just a couple of days before the wedding I had a few questions for the staff regarding if the room I booked had pots and pans so we can cook. I called the hotel and no one answered. So I called again and a man answered the phone, I proceeded with telling him I have an upcoming reservation Saturday February 17. He then says to call back that Saturday and hung up the phone. (How Rude) I ended up calling again, again and again with no answer from anyone. That immediately raised a red flag for me. So I eneded canceling my reservation and booking at another hotel. One I started reading the reviews I can honestly say I dodged a bullet with this one."

"The WORST experience after a 14 hour workday checking in to this hotel! The second I walk in the door there’s no one else in line the “manager was eating lunch looks at me and says what do you want. And then I ask him what kind of customer of greeting is that he said the proper one. This place has a lot to learn about customer service! It’s very unfortunate because the location is perfect. Rooms are almost perfect and the price is definitely right but I will never say here again because I want to make sure the money I spend goes to people who deserve it!"

"DO NOT GIVE THESE AWFUL HORRIBLE PEOPLE YOUR MONEY!!! First of all, you walk in the lobby to be greeted by dirty towels on the floor, loud music, and a horrible horrible smell. We walked up to the counter and had already paid online for our hotel. After looking at my boyfriends ID for five minutes, all of the sudden we are not allowed to stay here because we are “too young” (my boyfriend and myself are twenty). They had nothing that said this rule on their website, or anywhere else(because it doesn’t exist they needed an excuse to turn us down). We drove here just to have a getaway somewhere affordable and we wasted over an hour of driving there and home because they turned us down. I hope they just close their business and sell it to someone who actually cares, because judging by this experience AND all of the other reviews, they don’t at all. Don’t waste your time on these horrible nasty men."

"Front desk staff needs to learn how to talk to people. Be able to answer questions without immediately offering you to leave. The rooms are dated. Needs to be updated. The shower had a smell coming out of the drain. The best thing about this place was quit at night. The bed was comfortable."

"*Guests Beware* This place is an absolute scam. I booked a long weekend from Friday to Monday. When I arrived Friday evening I entered the front desk building, I can hear workers in the back shouting back and fourth, they had obviously gotten an audible alert that someone had entered the front door. After about 5 minutes of them shouting back and fourth at each other, an individual came out and asked if I could be helped. I said that I was checking in and he asked for my name. After giving my name to the individual, they immediately said that there was no such name in the system, after I VISIBLY see my name on the screen. I then attempt to give them my booking confirmation email, to which they cut me off and say that the booking was cancelled. They gave zero reasoning as to why, and they had also refused to accept a confirmation number. After spending hours looking for available lodging else where I just settled on the fact that there must of been a mistake. The weekend ends and I see that my account has been charged for the full amount for the weekend stay. This is an obvious mistake I thought, after contacting the booking agency and the hotel they refused to accept that the hotel was canceled on their terms WITHOUT notifying me. They claimed that there was a double booking, to which one of the bookings had been automatically cancelled. However, there seems to be some holes in their claims. If there was a double booking then I would have received TWO confirmation numbers, I only ever received one. If there was two bookings, then my name would've shown in they system for at least one of the bookings. There was never any cancellation email, calls, or texts. This place will flat out lie to you , leave you without a room for the weekend, AND still charge you for the whole thing. Keep in mind when booking this if you were looking for the cheapest lodging option for the area, its not really the cheapest option if they scam you and you end up having to find last minute lodging else where anyways. Hotel manager, contact me and make this right, or pray that my credit card finds you as the fraud that you are so that I don't have to pull all my records of this fiasco together and take you to court."