Best Western Plus Novato Oaks Inn

"I ended up staying here the night before and after a backpacking trip in Point Reyes. I must say this is a beautiful hotel to walk into and the customer service is on point. My first night I was upgraded (based on availability) for becoming a member (it's free). It was a wonderful stay. After my backpacking trip I requested a bathtub instead of an upgrade. She allowed me to view the room and said if I changed my mind she would move into an upgraded room. The room still looked lovely and my joints were sore from backpacking so I kept it to have that soak in a tub. However, it was at the end of a hallway and so the door was super loud and I could hear people's footsteps above me very loudly, like stomping in the middle of the night - maybe it was from the stairs idk but it was awful. I think I will take the upgrade again next time as the bath wasn't as relaxing as I'd hoped. I have a huge tub at home and forget how small normal tubs are lol. They have fresh baked cookies in the lobby at 7pm and if you forget little items they have them for free at the desk which came in handy because I wasn't planning on the hotel when I originally packed for this trip so they provided me with a real toothbrush and even a razor and q-tips. They have a restaurant nearby that provides room service. The menu looked good but it was closed on Monday night which is when I stayed after my trip. I was able to order from Boca Pizzeria which had a full menu, not just pizza. I was able to make a couple requests and they came through efficiently, like utensils and a glass because the door-dashed utensils were too flimsy for my meal. They were quick, friendly and knowledgeable. I'm sure if I wanted to switch rooms in the middle of the night they would have helped me. Oh and the full breakfast was killer! Real food not just pastries. Perfect for pre and post backpacking. I will stay here again each time I make the trek the Point Reyes since it's a long drive for me. Great find! I don't usually leave reviews but I certainly rely on them so I'm trying to get better at leaving them."

"I really liked this place. There are some downsides like it’s a bit dated. We had a room that faced on the to freeway and the sliding glass door to the patio was thin and about 30 years old. But it’s a friendly safe place with a great price. It’s quiet and safe and the breakfast was really good."

"Super nice place! But we just had an incident where there seemed to be a person( living permanently) in one of the rooms! They felt the need to tell us we were sick humans for going fishing!! The person was extremely rude and inconsiderate. We were minding our own business walking to our room when he approached us coming out of his room when we had this confrontation. But the hotel and staff is top notch! But the person LIVING there is not what you want for a business!"

"I love this place. The front desk employees are always so sweet, polite and accommodating. Check in is quick and easy. Their staff is great Thank you Jodi"

"Great stay at a great value! Exactly what I was looking for. I would definitely come back and recommend to friends. Clean, comfortable, and friendly service."