OfficeMax

"Such kind staff and great customer service. I submitted an order early in the AM online and showed up 5 hours later to request an extremely quick turnaround for a print job. Without hesitation, a kind young guy stopped what he was doing to take care of printing my documents within minutes. I own a marketing and communications consultancy for small businesses and nonprofits and will be returning to the Madison West Towne location for print jobs in the future."

"Unethical practices at this location! I ordered several air filters for in-store pickup but never received an email indicating they were available for pickup. Called them two weeks later only to find they updated the order status as Picked Up, but returned the air filters back to the store shelves. Spoke to the manager over the phone, they claimed they made an honest mistake, but they wouldn't refund me and said I had to call the 800 number to dispute and get the refund myself. What a joke. OfficeMax probably gets away with these tactics with large institutions who don't verify bulk orders and supplies, but don't try to pull this stunt on individuals. Definitely not an honest mistake."

"Staff always knows what their product, and are polite and friendly. Good deals on printer ink and paper."

"I know why big box stores can't stay open.... the service. You would think you could find someone who wants to help you when shopping at the store. Not office max. Avoid this store. Spent 40 minutes looking for an item that if purchased online and requested curbside pickup would have been 20 minutes. When asking for help, was ignored. Four separate employees couldn't find it. What a joke. Go to Walmart. Pay less and know that you will find it in one location"

"Unfriendly and unhelpful. One employee refused to make eye contact with me; the other made it clear I was wasting their time by asking a question. I asked for the manager's business card and was told there weren't any. I asked how to speak with the manager and was told "just call, he comes in 5 or 6 times a week." I will not be returning."