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Potbelly
160 West Town Square Way, Oak Creek, Wisconsin, United States
About the Potbelly
Potbelly is a popular food institution located at 160 West Town Square Way in Oak Creek, Wisconsin. This cozy restaurant and store offers a variety of delicious sandwiches, salads, soups, and shakes, all made with fresh ingredients and served with a smile. Whether you're looking for a quick bite to eat or a leisurely meal with friends, Potbelly is the perfect spot to satisfy your hunger cravings. With its welcoming atmosphere and friendly staff, Potbelly is a must-visit destination for food lovers in the United States.
Photos of Potbelly
160 W Town Square Way Ste 500 Ste 500, Oak Creek, WI 53154, United States
Opening hours of Potbelly
Monday:
10:00 - 22:00
Tuesday:
10:00 - 22:00
Wednesday:
10:00 - 22:00
Thursday:
10:00 - 22:00
Friday:
10:00 - 22:00
Saturday:
10:00 - 22:00
Sunday:
10:00 - 22:00
Reviews of Potbelly
"My previous impression of this location was that it was great with a friendly staff and awesome service. Unfortunately, I've encountered some problems that makes me dock points off. I made 2 orders ahead on the app tonight, to be ready at 6pm. I placed the order at 5:30. I had placed the order to be ready at 6 because I had to eat on the run and wanted to make sure it would be ready. When I arrived at 6:25, only one of the orders was ready. When I asked about my other order, I was told that they didn't have another order for me. She said maybe my order was voided for whatever reason and that I should have gotten an email. (apparently this happens a lot?) I had not checked my email after receiving the confirmation that both orders were received. So, somehow my order was just voided for no reason, and I was left without a meal for hubby. The solution they offered was for me to put another order in the app, or just order with them there. But there was a group of some 7 people in line waiting for their food to get ready, and I wasn't offered to be first in line (I'm not even sure if that would have been fair for everyone in line anyway and would have felt too bad to jump in front of the line), and it would have taken another 15 minutes at least to get the food. I was already running late for a meeting, and really couldn't afford to wait for that long. So I gave hubby my food. I ended up having to skip dinner. Thankfully I had a bag of nuts in the car, so I could at least get some nutrition. I'm not a very happy patron at this moment. BUT, I still wouldn't have left another review, if this had been the first time this had happened. The same problem had happened a few months ago, where one of my orders were voided for no apparent reason. At that time, we had a little more time and ended up placing another order and waiting longer to get the food. But that this happened again, and that the happening made me go hungry all night is just not acceptable. I'm not sure that I could ever trust Potbelly again for a reliable meal. I would have to continually check my email to see if I have received a "there was a problem with your order" notice or call the store to confirm whether they received the order. What a totally messed up system! I've never had such app problems at other stores (ex. Starbucks, Panera, McDonalds). I would not order ahead at Potbelly's ever again, especially when I need my meal ready at a certain time. The staff was friendly and tried to do what she could. Since there was nothing she could do, I'm not finding fault with her. Perhaps I would come back to order a sandwich in person, in line. Or just go to another place that has a more reliable app system. It's too bad, really. If they can't figure out what's causing this problem, perhaps they should just go old school and not offer an app ordering system. ========================== previous review: I love potbelly's. They're just consistently good. So I won't comment on the food. Some locations are better than others, and this one was a 5. Clean, and well cared for. The server was also super! Knew exactly what I wanted/needed and made me feel so welcome and cared for. Wish I had gotten his name."
"Ordered the full size Apple Walnut Salad, and there was no chicken in it. Tried to call the store, and it kept ringing and ringing and ringing. Nobody was picking up the phone. Paid over $11 for lettuce, some pieces of fruit and blue cheese. This is not the first time an ingredient or two was missing from what I ordered. The staff is usually nice, but they get distracted so much by talking, that they are not always paying attention to what they are doing or what the customer is saying they want. Food is good here, and the staff is usually nice, but make sure you are getting what you ordered and paid for."
"Today 08/13/23 around 7:30pm was my first time at this location. I ordered a turkey and Swiss the man that took my order gave me nothing but attitude. I don't want to pull the race/culture card but I did notice the taller worker giving me the side eye because I wore my Kippah. I felt super embarrassed and confused by the way he was staring at me. Just by that alone I didn't want to eat anything anymore plus my food looked really tiny to be a so called "skinny". Never again. I should've just gotten a refund"
"Never ever again! First time there. Prices first of all were ridiculous unless you actually got what the menu says your supposed to get. Both my friend and I ordered minis. Told the lady straight to her face. Again our very first time. No instruction, no suggestions nothing. They made my friends and original which was twice the price. Never asked him what he wanted on it or gave him the board of suggestions. He's diabetic so ya that didn't help matters. Myself I ordered the mini turkey avocado she gave me the board of selections so I did get to choose. I only wanted salt and pepper she didn't seem to like that and argued with me until Finally telling me I had to add that myself. What should have been maybe a $11 quick order turned into $21 due to $5 in soda for 2 mediums and the charge of the original. When asked the gentleman replied he put it in as ordered. We went outside to eat. No chairs at all. Took that picture. Opened our sandwiches mine was drenched in mayo. I requested lite mayo. 2 half peices of turkey, 1 half slice of avocado. Filled with all lettuce. My friend fed his to my dog. Customer service food price all of it discusting"
"Ordered through Uber eats. My husband was eating his sandwich when he tasted something awful. We opened the sandwich and they put a rotten avocado in the sandwich. The avocado even had the skin on it. It’s a shame I’ve ordered from here before with no problem. If they did this I wonder what else they do to the food. Gross!!"
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