Kelbachs Appliance Repair 4321 West College Avenue, Appleton, WI 54914

"Booked an appointment over the phone on December 5th for a technician to diagnose my Dryer on the 11th. Get a email confirmation saying were all good to go. Get a call on the 11th saying that a technician will be calling me and can diagnose my issue over the phone from 2-4. Leave work early, never get a phone call.. Call the next day and leave a voicemail and then call a couple more times, no answer. Call the next day leave a voicemail, call a couple more times, no answer. End up getting a text that says " Sorry about our technician not calling you, were short staffed please call All brand Appliance" …. Avoid at all cost if you don't want to waste your time. Just call All Brands Appliance instead!!!!!!"

"Michael contacted us about 30 minutes before his arrival. He's very personable and professional. He asked questions, looked over the situation. He was surprised at our hypothesis of what was wrong, but once the dishwasher was pulled out from its space in the cabinetry, it turned out we were correct. He provided us with a temporary fix as we didn't have a replacement outlet. We will need to contact our electrician to provide a more permanent fix. All in all, a successful operation. I'd be happy to have Michael S. work for us again."

"After I called two other service companies with either no responce or rude responce, I reached out to Sears via their website which was very easy to navigate. Honestly I thought this can't be this easy or true. I doubt they will even show. Not only did they arrive on time as their site forecasted, but the technician was pleasant, patient with my questions but explained all the work he provided. He even explained why my machines were worth repairing and not replacing. I have already given my recommendation of your services to both friends and family. THANK YOU FOR YOUR QUALITY WORK!!!"

"The website gave me choices to have arrival times between 8 and noon or in the afternoon. My first choice was 8-noon and second was in the afternoon. I got a window of 11-3, not allowing me to take either a morning or an afternoon shift of work. The technician arrived at 2:30 but didn't have the parts to make the repair. When I expressed my disappointment (I admit I was short because I'd wasted a day, but I wasn't rude), he left without telling me how much the repair would be or making a follow-up appointment. After he left I got a text that I should find another service."

"The service tech came over and after we explained the issues we had, we we let him know we are in the other room if he needed us. 10 min later i went into laundry room to see how it was going and he was gone. No followup text or phone call from the office. I would think someone would have called to explain what happened but its almost 24 hours later and no return call or text. Plus no one from office ever calls back they only text from a differ number than the number listed in directory…"